Showroom Customer Service Representative
About the role
Ferguson, a Fortune 500 company, is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. This role offers an exciting opportunity to contribute directly to the bottom line of a multi-billion-dollar organization while providing exceptional customer service.
Responsibilities
- Assist customers on the showroom floor
- Strive to increase knowledge of entire product offering
- Support efforts of Outside Sales Associates
- Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met
- Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing
- Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information
Requirements
- 1-3 years of prior customer service experience preferred
- Knowledge of plumbing fixtures, lighting, and appliance as a plus
- Results oriented, able to meet goals, build relationships, and enjoy a team environment
- Ambition to succeed and self-motivated
- General digital literacy
- Ability to multi-task
- Passion for customer service
- Ability to learn quickly
Benefits
This is an uncapped commission eligible role. The estimated total compensation range is $40,000 - $50,000 annually. Ferguson provides a competitive benefit package that includes:
- Health, dental, and vision insurance
- Paid time off
- Life insurance
- A 401(k) with a company match
- Mental health coverage
- Gender affirming and family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.