Short Term Disability Claims Specialist

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate like EEO, legal, etc. Also remove application instructions. Also remove duplicated lines. We need to parse the posting. Key parts: Intro paragraph: "On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement...." This is about the role? Could be "About the role". We'll treat as About the role. "The Opportunity The Short Term Disability Claim Specialist will be responsible for reviewing and assessment Disabilities claim come in for our customers. You will be reviewing medical documentation, on the phone with claimants/customers, and managing a caseload to ensure proper management of our procedures and policies to determine if a claim is payable. You will be responsible for ensuring excellent communication, show critical thinking skills, and make over determinations on claims that are submitted for various medical conditions." That's also about role responsibilities? Could be part of About the role or Responsibilities. Then "Key Responsibilities" list bullet points. Then "Required Qualifications" bullet points. Then "Preferred Qualifications" bullet points. Then "The expected salary range for this position is $40,000 - $52,000. This role may also be eligible for annual short-term incentive compensation." That's Pay. Then "Benefits We Offer Our U.S. benefits address holistic well-being..." That's Benefits. Then "About MetLife" paragraph about company. That could be "About MetLife" but not in allowed headings list; we have only About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we could put About MetLife under About the role? Or maybe we can omit because not required heading? The instruction: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". We have content for About MetLife but not a permitted heading. We could incorporate into About the role section. Or we could create a section "About MetLife" but not allowed headings list; they said use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). That suggests those are the allowed headings; we should not create other headings. So we should fold About MetLife content into About the role or maybe omit? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we need to keep that info. We can put it under About the role as additional paragraph. Also there is "Skills" maybe not explicit; we could infer from qualifications: communication, AI usage, etc. But we should not invent. If no explicit Skills section, we should not create it. So we will not include Skills heading unless there is explicit skills list. There's "Ability to use AI to improve speed, quality, and efficiency across a broad range of day-to-day tasks." That's a skill but could be under Qualifications. We'll keep under Qualifications. Requirements vs Qualifications: The posting has "Required Qualifications" and "Preferred Qualifications". We could map Required Qualifications to Requirements section, and Preferred Qualifications to Qualifications section (or maybe Qualifications includes both). But we have both Requirements and Qualifications headings allowed. We'll put Required Qualifications under

Requirements

and Preferred Qualifications under

Qualifications

. That seems appropriate. We also need to include Pay section with salary range and short-term incentive. Benefits section with benefits description. Schedule: No info about schedule, so we should not include Schedule heading. Now we need to strip boilerplate: EEO, legal, accommodation, drug-free workplace, Massachusetts lie detector law, posting duration, etc. Also remove navigation/cookie etc. Also remove "For more information regarding MetLife’s U.S. benefits, please click here." That's a link; we can drop the sentence or keep? It's basically a reference; but it's not substantive detail; it's a link. Probably drop. Also remove "All incentives and benefits are subject to the applicable plan terms." That's part of benefits? It's a qualifier; we could keep as part of benefits description? It's not substantive detail about benefits; it's a legal note. Might be considered boilerplate. Safer to drop. Also remove "The expected salary range for this position is $40,000 - $52,000. This role may also be eligible for annual short-term incentive compensation." That's pay; keep. Now we need to format lists: Use

• for any list of duties/requirements/benefits. We have duties under Key Responsibilities: multiple sentences each maybe separate bullet. We'll turn each sentence into
• . Ensure we keep all content. Let's extract responsibilities bullet points: - Applies all appropriate provisions of the disability contract to ensure that MetLife’s liability is understood and appropriately applied throughout the life of the claim. - Within the context of liability, encourage and support return to work through a variety of programs and methodologies. - Proactively communicates with the claimant to set expectations, assess medical and non-medical barriers to return to work, and keep him or her fully aware of the status of the claim, including setting expectations with the claimant if other resources (Voc, etc.) will be contacting him/her. - Partners with the claimant, specialty resources, and more experienced resources to ensure that each claim has a well-understood plan that is appropriate for the unique situation of each claimant, his or her functional capacity and the prognosis for an increase in that capacity. - Proactively updates partners that may be working with the claimant when key events are being considered or have occurred. (closure, RTW, etc.). - Manages overall block of assigned claims, including prioritizing actions, appropriately utilizing resources, and timely and accurate decision. - Executes individual claim action plans, serves as point of contact for the claimant, and makes claim decisions. - Provides a high-level of service to the claimant, including delivering on commitments, timely return of phone calls, and clear communication. We need to keep the parentheses content. Now Required Qualifications: - High School Diploma. - Disability insurance, written communication, and verbal communication. - Ability to use AI to improve speed, quality, and efficiency across a broad range of day-to-day tasks. Note: The second bullet seems odd: "Disability insurance, written communication, and verbal communication." Probably means knowledge of disability insurance, written communication, verbal communication. We'll keep as is. Preferred Qualifications: - Associate Degree - 2 plus years of claims management experience preferably in Healthcare field - Proficient in Microsoft Word/Excel - Expertise knowledge of system and tools, ie…MDG, DPA, Intellis and how to leverage tools to improve claim management effectiveness We need to keep the ellipsis? Probably keep as "ie…MDG, DPA, Intellis". We'll keep as written. Now Benefits: The paragraph: "We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!" We can turn into a list: each benefit item maybe separate
• . But we can also keep as paragraph. The instruction: Use
  • for any list of duties/requirements/benefits. So we should make a list. Let's extract items: - programs for physical and mental health - financial wellness programs - support for families - comprehensive health plan that includes medical/prescription drug and vision - dental insurance - no-cost short- and long-term disability - company-paid life insurance - legal services - retirement pension funded entirely by MetLife - 401(k) with employer matching - group discounts on voluntary insurance products including auto and home - pet insurance - critical illness insurance - hospital indemnity insurance - accident insurance - Employee Assistance Program (EAP) - digital mental health programs - parental leave - paid time off - paid holidays - volunteer time off - tuition assistance - much more (maybe we drop "much more" as vague). We'll keep the list up to tuition assistance. Now Pay section: We'll have

    The expected salary range for this position is $40,000 - $52,000. This role may also be eligible for annual short-term incentive compensation.

    Now About the role: We'll combine the introductory paragraphs and maybe the Opportunity paragraph. Let's gather: Intro: "On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time." Opportunity: "The Short Term Disability Claim Specialist will be responsible for reviewing and assessment Disabilities claim come in for our customers. You will be reviewing medical documentation, on the phone with claimants/customers, and managing a caseload to ensure proper management of our procedures and policies to determine if a claim is payable. You will be responsible for ensuring excellent communication, show critical thinking skills, and make over determinations on claims that are submitted for various medical conditions." We also have About MetLife paragraph: "Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!" We'll include that as part of About the role. Now we need to ensure we don't include any boilerplate like EEO etc. Already removed. Now produce HTML fragment:

    About the role

    ... paragraphs ...

    Responsibilities

    • ...
    ...

    Requirements

    • High School Diploma.