Shore Experience Manager (Shipboard)

About the location

Four Seasons Yacht I features elegant lines and sweeping ocean views, offering 95 expansive suites and guest rooms alongside a world-class selection of dining, wellness, and entertainment. This yacht introduces numerous industry firsts, including the largest accommodations in its class, flexible suite configurations, and Four Seasons' renowned hospitality extended across the world’s oceans for the first time.

• 679 ft in length
• 34,000 Gross Tonnage
• 95 Suites
• 1:1 Guest/Staff Ratio

Each of the yacht’s 95 suites provides panoramic views through floor-to-ceiling windows and access to expansive private terraces.

About The Role

The Shore Experience Manager is responsible for overseeing the Shore Experience Concierge team and leading the Shore Experience Department.

Responsibilities

• Overall management of the Shore Experience department.
• Promote and manage Four Seasons Yacht (FSY) shore excursions, overland tours, and private arrangements for each voyage.
• Oversee all shore-related FSY activities and liaise with the Director of Rooms & Guest Experience teams.
• Manage the creation of bespoke arrangements for guests.
• Confirm tour and private arrangements with shore tour operators in a timely manner.
• Assign and supervise duties to the Shore Experience Concierge team and communicate with Guest Service Specialists on tour-related matters to ensure efficient guest services.
• Manage dispatch and tour operations, check critical tour components, and recommend improvements.
• Collaborate with tour operators to survey new tour opportunities.
• Verify invoices and authorize payment for all shore experience-related services.
• Manage the financials of the department.
• Follow and execute Hotel Policies as outlined in the Hotel department Standard Operating Procedure (SOP).
• Familiarize yourself with FSY, Environmental, Safety, and Security Policies and carry out procedures as appropriate to the role.

Requirements

• Minimum of 5 years of related experience in luxury hotels and/or onboard a cruise line.
• Fluent in written and spoken English.
• Excellent communication skills.
• Standard accounting skills, with the ability to comprehend and manage a sales budget.
• Ability to interact with the luxury market and high-net-worth guests.
• Vast port knowledge, consistent with experience in a similar position.
• Willingness and personality to work within a structured shipboard environment.
• Previous sea-going experience.

Preferred Qualifications

• Previous luxury ship experience.
• Proficiency in additional languages such as Spanish, French, or German.

Skills

• Proficient in MS Office (PowerPoint, Word, Excel, and Outlook).
• Proficiency in hotel management and shore experience management software systems.
• Willingness to live and work onboard the yacht for extended periods, traveling to various international destinations.

Benefits

• Competitive salary and comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary dry cleaning for employee uniforms while onboard.
• Complimentary employee meals while onboard.

Schedule

4 months on / 2 months off.