Shopify & IT Systems Specialist

About the role

We are looking for a dynamic Shopify & Systems Specialist to join our team and support our e-commerce platform and IT operations across multiple locations. This role blends hands-on Shopify development and administration with company-wide IT support. You'll own our Shopify storefront and POS ecosystem — customizing themes, building automations, managing multi-location setups — while also serving as a go-to technical resource for staff across our stores. Ideal for someone passionate about technology, enjoys solving problems, and is comfortable moving between code, commerce, customer-facing support, and AI.

Responsibilities

• Customize Shopify themes: edit front-end elements, update banners, add/remove blocks, manage menus.
• Customize collection, product, checkout, cart, and shop pages using Liquid and Python.
• Build and maintain products and collections, including metafields, tags, descriptions, and vendor data.
• Design and maintain email templates for special events and campaigns.
• Build and manage Shopify Flow workflows to trigger automated actions based on business requirements.
• Write Shopify scripts to automate recurring workflows for NWSL games and warehouse events.
• Set up and customize Shopify POS devices and card readers for various events, on and off-site, including POS smart grids to match event and location requirements.
• Manage multiple Shopify locations, including validating accurate taxation and inventory transfer between locations.
• Integrate with third-party APIs as needed.
• Provide in-person and remote technical support company-wide, including hardware (computers, monitors, printers, scanners) and Team Portal support for internal employees and external customers.
• Set up and configure devices including iPhones, iPads, and laptops.
• Provide first-level support for IT-related issues, including hardware, software, network, and systems troubleshooting.
• Respond to support requests via phone, email, and in-person, ensuring timely and effective resolution.
• Assist in the setup and maintenance of user accounts, permissions, and passwords.
• Monitor and maintain IT infrastructure, including servers, networks, and cloud-based services.
• Document support activities, solutions, and IT processes.
• Use AI tools to speed up Shopify development, automate routine support tasks, and troubleshoot issues more efficiently.
• Serve as the primary liaison between Soccer Post and external clients on Shopify-related needs.
• Collaborate across departments to implement new technologies and process improvements.
• Proactively suggest new ideas and process improvements to get things done.
• Coordinate work and communication using Slack and Jira.
• Conduct basic training for staff on IT and Shopify tools and best practices.
• Assist with special IT and e-commerce projects as needed.
• Other related duties as assigned.

Requirements

• Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1-2 years of experience in an IT support, helpdesk, and e-commerce/Shopify role.
• Hands-on experience with Shopify, including theme customization and Liquid coding.
• Basic knowledge of Windows and macOS operating systems.
• Comfortable using AI tools to accelerate coding, troubleshooting, and documentation.
• Familiarity with networking concepts and hardware.
• Excellent problem-solving and troubleshooting skills.
• Entrepreneurial mindset — comfortable rolling up your sleeves, proposing new ideas, and taking on tasks at any level.
• Strong communication and interpersonal skills, with the ability to work directly with external clients.
• Ability to learn new technologies quickly and adapt to changing environments.
• Detail-oriented with strong organizational skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience with Python and/or basic scripting/programming.
• Familiarity with AWS (EC2, S3) and RESTful APIs.
• Experience with Shopify Flow, Shopify Scripts, or Shopify POS.
• Familiarity with Slack and Jira for team collaboration.
• Familiarity with remote support tools and IT management software.
• Knowledge of SaaS-based technology stacks.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Full-time position.