Shop Technician - Part Time (Backcountry)

About the role

Backcountry is seeking a skilled and knowledgeable Retail Shop Technician to join our team. The position reports to the Store Manager.

Responsibilities

• Assemble, maintain and repair outdoor gear and equipment, including bicycles, ski & snowboard equipment, watercraft, camping gear, and other outdoor equipment.
• Perform quality assurance checks on all products prior to customer delivery.
• Aid customers with technical support and product inquiries.
• Support sales associates with product knowledge and recommendations.
• Keep the shop organized and tidy, including maintaining an inventory of necessary tools and supplies.
• Work collaboratively with the team to meet sales goals and provide exceptional customer service.
• Participate in ongoing training and development to stay up-to-date on industry trends and products.
• Assist on the sales floor as needed.
• Assist the Store Manager in opening and closing the store as needed.
• Ensure the store is properly secured and alarm systems are functioning correctly.
• Manage cash and credit card transactions, and perform daily cash reconciliation.
• Perform other duties as assigned by management team and Lead Shop Tech.

Requirements

• 1+ years of experience in a retail shop technician or similar role.
• Strong mechanical aptitude and technical skills with outdoor gear and equipment.
• Excellent customer service skills and ability to communicate effectively with customers.
• Ability to work independently, manage multiple tasks, and prioritize effectively.
• Knowledge of the latest industry trends and products.
• Ability to work flexible hours, including weekends and evenings.
• Must be able to lift up to 50 pounds.
• High school diploma or equivalent.
• Technical certifications related to outdoor gear and equipment preferred.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 5 hours at a time.
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.

Benefits

We offer an excellent gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly office. Backcountry employees will have the benefit of working with colleagues who are passionate about their careers as well as the outdoors.

Pay

$20 - $23 an hour

Schedule

Flexible schedule, including availability for nights, weekends, and holidays.