Shop Technician Leasing

Essential Duties

• Be the Uptime expert and enforce the Volvo Uptime workflow
• Recruits, hires, and motivates qualified service technicians
• Assists technicians in developing their skills
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Ensures that all department employees receive appropriate manufacturer training
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines
• Ensures that all repairs are assigned to technicians in an equal and fair manner
• Provides technical support for technicians when necessary
• Ensures repairs are charged out correctly
• Checks progress of each repair order throughout the day
• Maintains high-quality service repairs and minimizes comebacks
• Catches up on completed jobs for thoroughness and quality
• Road tests vehicles to quality-check work performed
• Accounts for all documents; ensures that none are missing and all are processed correctly
• Establishes and maintains customer follow-up program to confirm satisfaction with the service experience
• Handles all customer complaints within 24 hours, informing other managers as appropriate
• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts
• Makes sure technicians' daily productivity reports and corresponding payroll records are accurate
• Maintains shop condition, including cleanliness, safety, and the condition of shop equipment
• Reports problems to the service manager or dealer
• Ensures the proper care, storage, and inventory of special tools
• Keeps abreast of new equipment and tools available and recommends purchases
• Fills in for service advisor and dispatcher when necessary
• Attends managers meetings as requested
• Strives for harmony and teamwork within the department and with all other departments
• Maintains safe work environment
• Maintains professional appearance

Qualifications

• Two to four years related experience and/or training; or equivalent combination of education and experience
• CDL license to be able to road test trucks

Benefits

• Competitive salary
• 401k with employer match
• Medical, dental, and vision insurance
• Employer paid STD and Basic life
• Optional life and LTD
• Flexible Spending Account
• Paid Time Off program

Schedule

• Not specified

Pay

• Not specified