Shop Service Technician IV - Heavy Equipment

About the Role

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental, and contamination control policies, procedures, and regulations. Works in the assigned area under the direct guidance of a qualified technician, maintaining a neat and orderly workspace while improving work methods, safety standards, and contributing to team efforts.

Responsibilities

• Wears required personal protective equipment (PPE) including safety glasses, steel-toed shoes, gloves, ear protection, and company-provided uniform.
• Completes pre-work procedures such as stretching, Job Hazard Assessments, and inspecting tooling, equipment, and service trucks.
• Follows proper Lockout Tag Out, fall protection, seatbelt use in vehicles/forklifts, arc flash protection, and confined space procedures when exposed to hazards.
• Attends and completes required technician training classes.
• Maintains a minimum set of tools to diagnose, disassemble, and assemble components to manufacturer’s specifications.
• Performs basic equipment repair functions, including maintenance, diagnostics, removal, and replacement of parts and major components.
• Completes required documentation using appropriate software to record repairs and account for repair times.
• Assists with facility maintenance by following contamination control guidelines, housekeeping, and performing general maintenance duties.
• Performs other duties as assigned.

Requirements

• High school diploma or GED.
• 0–6 months of relevant experience.
• Ability to comprehend written material and communicate effectively with employees and customers.
• Willingness to update job knowledge through re-training every 1–2 years as requirements change.

Skills

• Safety: Prioritizes and adheres to safe work behaviors in all tasks.
• Job-Specific Skills: Demonstrates mastery of job-related knowledge and skills as outlined in the Learning Management System (LMS).
• Communication: Uses active listening, clear communication, and feedback to ensure understanding and keep stakeholders informed.
• Initiative: Takes action without direction, seeks input from others, and makes timely decisions in ambiguous situations.
• Results-Oriented: Maintains focus and urgency to achieve tasks efficiently despite obstacles or unforeseen events.
• Confidence and Drive: Approaches tasks with a "can-do" attitude and perseveres through challenges.
• Adaptability: Adjusts to changing priorities, methods, and business needs while remaining open to new approaches.
• Credibility: Demonstrates reliability, honesty, and responsibility in work commitments and confidentiality.
• Personal Development: Proactively seeks growth opportunities and skill refinement.
• Teamwork: Supports and collaborates with team members to achieve shared goals.

Working Conditions

• Physical Demands:
  • Constant: Climbing, reaching, standing, talking, hearing, repetitive motion.
  • Frequent: Kneeling, crouching, crawling, walking, pushing/pulling/lifting up to 25 lbs, fingering, grasping.
  • Occasional: Balancing, stooping, pushing/pulling/lifting 26–50 lbs or over 50 lbs.
• Environmental Conditions:
  • Constant: Inside conditions (protected from weather but not temperature extremes), noise requiring raised voices, hazards (e.g., moving parts, electrical current, heights, heat/chemicals), atmospheric conditions (fumes, dust, gases, poor ventilation), vibration.
  • Frequent: Extreme heat (above 100°F for over an hour), oils (skin/air exposure).
  • Occasional: Outside conditions, extreme cold (below 32°F for over an hour), air particulates/contaminants requiring respirators.
• Work Schedule: Typically regular business hours with occasional nights, holidays, and weekends.
• Stress Load: Occasional exposure to stress (less than 20% of the time).
• Workload Fluctuation: Frequent changes in priorities, complexity, or quantity of work.

About the Company

Ring Power Corporation, a full-line Caterpillar dealer since 1962, serves Florida and select U.S. locations with 20+ facilities and over 2,300 employees. Headquartered in St. Augustine, the company provides construction equipment, service, and support, prioritizing customer satisfaction through continuous employee training and a "Customers First" approach.