Shop Service Technician II - Utilites

About the Role

Ring Power Corporation, a full-line Caterpillar dealer, is seeking a skilled technician to conduct all assigned work in a safe manner while adhering to safety, environmental, and contamination control policies. The role involves diagnosing and performing repairs on customer or company-owned equipment, including mechanical, electrical, and hydraulic systems, and maintaining high standards of workmanship and cost control.

Responsibilities

• Wear proper personal protective equipment and adhere to all safety policies and procedures.
• Attend and complete required technician training classes.
• Maintain awareness of technical changes in the industry.
• Maintain a necessary set of tools to diagnose, disassemble, and assemble components to manufacturer’s specifications.
• Perform repairs on equipment, including troubleshooting mechanical, electrical, and hydraulic systems.
• Work neatly and improve methods, work areas, and safety standards.
• Inspect components to maximize parts reuse and control repair costs.
• Complete required documentation using appropriate software to record repairs and account for repair times.
• Monitor job expenses versus repair estimates and notify supervisors of cost overruns before job completion.
• Maintain a positive attitude and support team efforts by accomplishing tasks on time while meeting safety and quality expectations.
• Train and/or mentor others in the department.
• Perform other duties as assigned.

Essential Competencies

• Safety: Fully supports and follows safe work behavior, prioritizing safety in the workplace.
• Job-Specific Skills: Demonstrates mastery of required knowledge and skills as identified in the Learning Management System (LMS).
• Communication: Uses active listening and clear communication, ensuring information is understood and feedback is verified.
• Information Gathering: Identifies and obtains high-quality, relevant information for analysis and decision-making.
• Initiative: Takes action without requiring direction, seeks perspectives, and makes timely decisions in ambiguous situations.
• Results-Oriented: Maintains a sense of urgency and commitment to achieving results despite obstacles.
• Fiscal Accountability: Follows fiscal regulations, monitors budgets, and seeks cost-reduction opportunities.
• Adaptability: Adapts to changing business needs and recovers quickly from setbacks.
• Credibility: Demonstrates reliability, honesty, and responsibility in work quality and timeliness.
• Personal Development: Proactively seeks learning and growth opportunities to refine technical and professional skills.

Requirements

• High school diploma or GED.
• 3-4 years of relevant experience.
• Completion of all required training curriculum to be designated a Tech II.
• Ability to comprehend written material and communicate effectively with employees and customers.

Preferred Qualifications

• Proficiency in computer use, Microsoft Office products, and relevant dealer software programs.

Working Environment

• Stress Load: Occasional exposure to stress (less than 20% of the time).
• Workload Fluctuation: Frequent changes in priorities, complexity, or quantity of work.
• Work Schedule: Typically performed during regular business hours, with occasional nights, holidays, and weekends.
• Organizational Impact: Performance has a considerable impact on expenses, efficiencies, or department objectives.
• Supervisory Responsibility: No supervisory responsibility; may work independently or as part of a team.

Physical Demands

• Climbing: Frequently (3-6 hours/day).
• Balancing, Stooping, Crouching, Crawling: Occasionally (up to 3 hours/day).
• Reaching, Standing, Walking, Grasping, Repetitive Motion, Talking, Hearing: Constantly (6-8 hours/day).
• Sitting: Frequently (3-6 hours/day).
• Pushing/Pulling/Lifting: Frequently up to 25 lbs; occasionally 26-50 lbs or over 50 lbs.

Environmental Conditions

• Inside Conditions: Constantly (protection from weather but not temperature changes).
• Outside Conditions: Occasionally (no effective protection from weather).
• Extreme Cold/Heat: Occasionally for extreme cold; frequently for extreme heat.
• Noise: Frequently (sufficient to require shouting to be heard).
• Vibration: Frequently (exposure to oscillating movements).
• Hazards: Frequently (proximity to moving parts, electrical current, high places, heat, or chemicals).
• Atmospheric Conditions: Frequently (exposure to fumes, odors, dust, mists, gases, or poor ventilation).
• Oils: Frequently (air and/or skin exposure to oils and cutting fluids).
• Air Particulates/Contaminants: Occasionally (requires respirator use).