Shop Service Technician II - CAT Rentals

About the role

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Attends and successfully completes required technician training classes. Maintains high awareness of applicable technical changes in the industry.

Responsibilities

• Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.
• Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Inspects components to ensure maximum parts are being reused to control repair costs.
• Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.
• Approaches work in a positive manner and maintains conduct that is supportive of the work Team.
• Trains and/or mentors others in department.
• Performs other duties as assigned.

Requirements

• 3-4 years of experience.
• Completed all required training curriculum to be designated a Tech II.
• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
• Updating of Knowledge Job requirements frequently change requiring re-training once or more per year.
• Problem Solving Job requires complex problem solving ability with little guidance.
• Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
• Autonomy Job is not normally monitored, but overall objectives are clearly defined.
• Use of discretion in how the work is done, setting priorities and decision making is encouraged.
• More emphasis is placed on achieving the desired outcome, not on controlling the process.

Qualifications

• High School diploma or GED.

Skills

• Safety.
• Communication.
• Information Gathering.
• Taking Initiative.
• Results Oriented.
• Fiscal Accountability.
• Adaptability.
• Credibility.

Benefits

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Pay

Not specified.

Schedule

Not specified.

Organizational Impact

A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.

Supervisory Responsibility

No subordinates / no supervisory responsibility (may work independently or as a member of a team).

Physical Demands

Not Applicable

Working Environment

• Occasionally - (up to 3 hours/day)
• Frequently - (3-6 hours/day)
• Constantly - (6-8 hours/day)
• Climbing
• Balancing
• Stooping
• Kneeling
• Crouching
• Crawling
• Reaching
• Sitting
• Standing
• Walking
• Talking
• Hearing
• Pushing - Up to 25 lbs.
• Pulling - Up to 25 lbs.
• Lifting - Up to 25 lbs.
• Pushing - 26-50 lbs.
• Pulling - 26-50 lbs.
• Lifting - 26-50 lbs.
• Pushing - Over 50 lbs.
• Pulling - Over 50 lbs.
• Lifting - Over 50 lbs.
• Inside conditions
• Outside environmental conditions
• Extreme cold
• Extreme heat
• Noise sufficient noise to cause the worker to shout to be heard above the ambient noise level
• Vibration Exposure to oscillating movements of the extremities of whole body.
• Hazards
• One or more of the following conditions that affect the respiratory system or the skin
• Fumes, odors, dust, mists, gases or poor ventilation.
• Oils
• Air particulates / contaminants the worker is required to wear respirator.

Environmental Conditions

• Not Applicable
• Occasionally - (up to 3 hours/day)
• Frequently - (3-6 hours/day)
• Constantly - (6-8 hours/day)

Education and Experience

• Formal Education: High School diploma or GED.
• Experience: 3-4 years Required / Credentials: Completed all required training curriculum to be designated a Tech II. Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
• Not Required But Highly Desired: Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Criteria

• Updating of Knowledge: Job requirements frequently change requiring re-training once or more per year.
• Problem Solving: Job requires complex problem solving ability with little guidance.
• Creativity: Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
• Autonomy: Job is not normally monitored, but overall objectives are clearly defined.
• Use of Discretion: Setting priorities and decision making is encouraged.
• More Emphasis on Achieving Desired Outcome: More emphasis is placed on achieving the desired outcome, not on controlling the process.

Organizational Impact

A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.

Supervisory Responsibility

No subordinates / no supervisory responsibility (may work independently or as a member of a team).

Physical Demands

Not Applicable

Working Environment

• Occasionally - (up to 3 hours/day)
• Frequently - (3-6 hours/day)
• Constantly - (6-8 hours/day)
• Climbing
• Balancing
• Stooping
• Kneeling
• Crouching
• Crawling
• Reaching
• Sitting
• Standing
• Walking
• Talking
• Hearing
• Pushing - Up to 25 lbs.
• Pulling - Up to 25 lbs.
• Lifting - Up to 25 lbs.
• Pushing - 26-50 lbs.
• Pulling - 26-50 lbs.
• Lifting - 26-50 lbs.
• Pushing - Over 50 lbs.
• Pulling - Over 50 lbs.
• Lifting - Over 50 lbs.
• Inside conditions
• Outside environmental conditions
• Extreme cold
• Extreme heat
• Noise sufficient noise to cause the worker to shout to be heard above the ambient noise level
• Vibration Exposure to oscillating movements of the extremities of whole body.
• Hazards
• One or more of the following conditions that affect the respiratory system or the skin
• Fumes, odors, dust, mists, gases or poor ventilation.
• Oils
• Air particulates / contaminants the worker is required to wear respirator.

Environmental Conditions

• Not Applicable
• Occasionally - (up to 3 hours/day)
• Frequently - (3-6 hours/day)
• Constantly - (6-8 hours/day)

Education and Experience

• Formal Education: High School diploma or GED.
• Experience: 3-4 years Required / Credentials: Completed all required training curriculum to be designated a Tech II. Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
• Not Required But Highly Desired: Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Criteria

• Updating of Knowledge: Job requirements frequently change requiring re-training once or more per year.
• Problem Solving: Job requires complex problem solving ability with little guidance.
• Creativity: Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
• Autonomy: Job is not normally monitored, but overall objectives are clearly defined.
• Use of Discretion: Setting priorities and decision making is encouraged.
• More Emphasis on Achieving Desired Outcome: More emphasis is placed on achieving the desired outcome, not on controlling the process.

Organizational Impact

A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.

Supervisory Responsibility

No subordinates / no supervisory responsibility (may work independently or as a member of a team).

Physical Demands

Not Applicable

Working Environment

• Occasionally - (up to 3 hours/day)
• Frequently - (3-6 hours/day)
• Constantly - (6-8 hours/day)
• Climbing
• Balancing
• Stooping
• Kneeling
• Crouching
• Crawling
• Reaching
• Sitting
• Standing
• Walking
• Talking
• Hearing
• Pushing - Up to 25 lbs.
• Pulling - Up to 25 lbs.
• Lifting - Up to 25 lbs.
• Pushing - 26-50 lbs.
• Pulling - 26-50 lbs.
• Lifting - 26-50 lbs.
• Pushing - Over 50 lbs.
• Pulling - Over 50 lbs.
• Lifting - Over 50 lbs.
• Inside conditions
• Outside environmental conditions
• Extreme cold
• Extreme heat
• Noise sufficient noise to cause the worker to shout to be heard above the ambient noise level
• Vibration Exposure to oscillating movements of the extremities of whole body.
• Hazards
• One or more of the following conditions that affect the respiratory system or the skin
• Fumes, odors, dust, mists, gases or poor ventilation.
• Oils
• Air particulates / contaminants the worker is required to wear respirator.

Environmental Conditions

• Not Applicable
• Occasionally - (up to 3 hours/day)
• Frequently - (3-6 hours/day)
• Constantly - (6-8 hours/day)

Education and Experience

• Formal Education: High School diploma or GED.
• Experience: 3-4 years Required / Credentials: Completed all required training curriculum to be designated a Tech II. Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
• Not Required But Highly Desired: Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.