Shop Manager - GROWMARK, Inc. - Waterloo, IA

GROWMARK is an agricultural cooperative serving almost 400,000 customers across North America, providing agronomy, energy, facility engineering and construction, and logistics products and services, as well as grain marketing and risk management services. Headquartered in Bloomington, Illinois, GROWMARK owns the FS trademark and operates SEEDWAY, the largest full-line seed company in the United States.

About the role

Provides leadership and oversight for all operations at assigned facility, ensuring work is performed safely, efficiently, and in compliance with company procedures, industry standards, and applicable regulations. Responsible for the profitable operation of GTTC, including shop productivity, quality control, customer service, and regulatory compliance. Serves as the primary point of contact for GROWMARK and customer inquiries and actively promotes maintenance services to member and non-member customers to support business growth and customer satisfaction.

Responsibilities

• Supervises, plans, and directs the daily activities and professional development of Technicians and Service Coordinators.
• Provides leadership, coaching, training, and performance management to enhance productivity, service quality, employee engagement, and career growth.
• Responsible for recruiting, onboarding, and training employees while fostering a culture of safety, accountability, teamwork, and continuous improvement.
• Manages the daily operations of the maintenance facility, ensuring work is completed safely, efficiently, accurately, and in compliance with company policies and regulatory requirements.
• Collaborates with administrative staff to ensure operational, financial, and customer service functions are performed effectively and on schedule.
• Oversees workflow, scheduling, resource allocation, job estimating, parts procurement, and work quality to ensure customer expectations, production schedules, and profitability objectives are met.
• Reviews and approves work orders, invoices, inspection reports, and regulatory documentation for accuracy and completeness.
• Ensures compliance with all applicable DOT, OSHA, ASME, R-Stamp, environmental, federal, state, and local regulations, as well as company safety and EHS policies.
• Administers the facility safety program through training, compliance monitoring, and continuous reinforcement of safe work practices.
• Manages and maintains the GROWMARK trailer fleet within the assigned territory, ensuring regulatory compliance while analyzing fleet performance and implementing cost-control strategies to minimize operating expenses.
• Accountable for overall shop performance, employee development, work quality, customer satisfaction, safety, regulatory compliance, and financial results.
• Follows GROWMARK’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.
• Performs all other duties as assigned.

Requirements

• High school diploma or equivalent.
• 5+ years of mechanical experience.
• 1 to 3 years of experience performing DOT-regulated maintenance, inspection, or compliance-related work.
• Working knowledge of CFR 49 regulations, including the ability to interpret requirements, train employees, and conduct compliance inspections.
• Basic industry knowledge and 0 to 3 years of experience in budgetary management and continuous improvement strategies.
• Basic understanding of KPI processes and monitoring.
• Leadership and supervisory abilities, including coaching, developing, and motivating employees to achieve operational and customer service objectives.
• Strong communication, interpersonal, customer service, and problem-solving skills.
• Ability to effectively interact with employees, customers, vendors, and regulatory agencies.
• Strong business and operational knowledge with excellence in collaboration, communication, customer focus, decision-making, employee development, and computer proficiency.
• Capable of working independently, managing multiple priorities, and leading operations in a fast-paced environment.
• Ability to work in varying environmental conditions, including exposure to noise, dust, fumes, and chemicals, as well as occasional work at elevated heights.
• Ability to safely lift and carry up to 50 pounds.
• Valid driver's license; Commercial Driver's License (CDL) preferred but not required.
• Willingness to participate in required training, including company policies and procedures, safety programs, regulatory compliance requirements, and other job-related training and professional development opportunities.
• Availability to respond to operational needs outside of normal business hours, including on-call and occasional evening, weekend, and emergency support as business needs require.

Pay

Salary range: $79,500.00 - $109,287.50. Actual compensation will be determined based on experience, location, and other factors permitted by law. Certain roles may be eligible for bonuses, incentives, and commissions.

Benefits

• Fully funded pension.
• Comprehensive benefits package including medical, dental, vision, and life insurance.
• Supplemental plans: accident, critical illness, disability, hospital indemnity, and identity theft protection.
• Generous paid time off (PTO), paid holidays, and parental leave.
• 401(k) plan with company matching.
• Free Employee Assistance Program (EAP).