Shop Manager

Servpro of Milwaukee North offers competitive compensation, superior benefits, and career growth opportunities.

Benefits

• 401(k) matching
• Health, dental, and vision insurance
• Paid time off
• Free uniforms
• Professional training and development
• Company parties

About the Role

The Shop Manager is the logistical backbone of our emergency response operations. You are responsible for ensuring that our field technicians have safe vehicles, fully functional equipment, and the necessary supplies to respond to disasters 24/7. This role requires a proactive "fix-it" attitude, strong mechanical aptitude, and the organizational skills to manage a busy warehouse environment.

Responsibilities

Fleet Management

• Track and schedule preventative maintenance (oil changes, tires, brakes) for the entire company fleet to minimize downtime.
• Conduct weekly vehicle inspections to ensure trucks are clean, safe, and stocked with standard emergency kits and proper registration/insurance documentation.
• Act as the primary liaison with local mechanics and dealerships for major repairs; manage fuel cards and GPS tracking systems.
• Perform minor vehicle maintenance in-house (e.g., bulb replacements, fluid top-offs, wiper blades) to save costs.

Equipment Repair & Maintenance

• Inspect, clean, and test all restoration equipment (dehumidifiers, air movers, HEPA scrubbers, extractors) upon return from job sites.
• Troubleshoot and repair broken equipment (e.g., replacing power cords, switches, filters, and pumps).
• Manage the check-in/check-out process to minimize equipment loss and ensure accountability using our inventory tracking system.
• Tag out unsafe equipment immediately and ensure all electrical tools meet OSHA safety standards (e.g., PAT testing).

Inventory & Consumables

• Monitor inventory levels of critical consumables (chemicals, poly sheeting, tape, PPE, antimicrobial agents).
• Place orders with vendors to replenish stock, ensuring best pricing and preventing shortages during high-volume storm events.
• Ensure "ready-kits" and consumable bins are pre-packed and staged for rapid deployment by emergency crews.

Shop Organization & Facility Management

• Maintain a clean, organized, and safe warehouse floor, loading dock, and parking lot.
• Manage the proper disposal of job site debris, hazardous materials, and general waste.
• Serve as the shop Safety Officer, enforcing PPE usage and safe lifting protocols within the warehouse.
• Maintain the general appearance and functionality of the exterior.

Requirements

• 2+ years in warehouse management, fleet coordination, or facility maintenance.
• Prior experience in the Restoration or Construction industry is highly preferred.
• Proven ability to repair small engines, electrical appliances, or general machinery.
• Proficiency with computers, specifically inventory management software, Microsoft Excel, and email.
• Forklift certification is preferred (or willingness to obtain).
• IICRC certifications (WRT/FSRT) are a bonus.
• Ability to lift 50-75 lbs regularly, stand for long periods, and tolerate warehouse environments (heat/cold).
• Valid driver’s license with a clean driving record.

Success Metrics (KPIs)

• Equipment Uptime: 95% of total equipment inventory is clean, functional, and ready to rent at all times.
• Fleet Reliability: Zero missed jobs due to preventable vehicle breakdowns.
• Inventory Accuracy: Monthly inventory counts match system records within a 5% variance.