Shop Manager

At DXP, we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908, DXP has been dedicated to delivering the highest quality of customer service through expertise in the products we distribute and the technical services we perform, fostering individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, ensuring confidence in your ability to achieve ongoing success.

About the role

The Shop Manager will delegate responsibilities and supervise business operations, including hiring, training, motivating, and coaching employees to provide attentive, efficient service to customers. Responsibilities also include assessing employee performance, resolving conflicts or complaints, monitoring store activity, analyzing processes, and generating reports for upper-level management.

Responsibilities

• Plans and directs the work of Service Technicians, emphasizing the successful completion of service jobs.
• Continually improves and develops standards for the Service Department.
• Administers safety, technical, and process training as required for the department.
• Organizes the shop to accomplish operational goals and advises VP Operations on staff requirements.
• Monitors the Service Department to ensure efficient use of manpower and compliance with customers' requirements.
• Works with Sales Professionals to prepare technical proposals and support customer needs.
• Collaborates with the Safety Coordinator to ensure the service department operates according to Company Safety policies, both in the shop and in the field.
• Works closely with the Service Manager to develop and accomplish long-range operating and service sales growth goals.

Requirements

• Extensive (7-10 years minimum) experience in pump and/or other rotating equipment.
• Employee management experience.
• Ability to motivate a team and accomplish goals.
• High School Diploma required.
• Must be able to lift up to 50lbs unassisted.
• Must be able to work overtime as necessary.
• Travel to client sites; must have a clear driving record according to company guidelines.

Benefits

DXP offers a comprehensive benefits package for full-time regular employees (minimum 30 hours per week), including:

• Medical, dental, and vision coverage.
• Flexible spending account.
• Paid holidays.
• Life and disability insurance.
• Additional supplemental benefits.
• Eligibility to participate in the 401(k) plan.

All offers of employment are contingent upon successfully passing a drug test, except where prohibited by state law.