Shop Leader - Rittenhouse

Shop Leader – Call Your Mother (CYM) is looking for energetic, hospitality‑focused leaders to run a busy bagel shop. You’ll partner with management, lead shifts, coach teammates, and create memorable guest experiences in a fast‑paced, fun environment.

Responsibilities

• Lead daily shop operations from opening through closing while maintaining CYM’s high standards.
• Provide clear leadership during assigned shifts to keep service efficient and the team performing at its best.
• Create memorable guest experiences by modeling exceptional hospitality and resolving guest concerns with care.
• Coach, motivate, and develop team members through VIBE Ups, in‑the‑moment feedback, and hands‑on training.
• Hold yourself and teammates accountable to recipes, checklists, food safety standards, and operational procedures.
• Proactively solve problems, adapt quickly, and make thoughtful decisions that keep the shop running smoothly.
• Maintain cash handling procedures, process transactions accurately, and complete required financial reporting.
• Partner with the General Manager and fellow leaders to build a positive, inclusive, high‑performing shop culture.
• Help maintain a clean, organized, and safe shop, including equipment, storage, repairs, linens, waste management, and deep cleaning.
• Place vendor orders when needed to ensure inventory and prep levels support daily operations.
• Complete required training, reinforce company policies, and appropriately escalate employee or guest concerns.
• Jump into Front of House or Kitchen Supervisor responsibilities during assigned shifts to lead by example.

Requirements

• 1–2 years of leadership experience as a Shift Leader, Key Holder, or similar restaurant leadership role.
• Ability to stay active, keep cool under pressure, and take ownership of a busy shift.
• Strong hospitality mindset; treat guests like family.
• Outgoing personality; comfortable meeting new people.
• Natural leader who fosters a fun, positive environment for guests and teammates.
• Integrity and pride in doing the right thing, even when no one is watching.
• Team‑oriented attitude; willing to help teammates without ego.
• Enjoy creating memorable guest interactions (e.g., remembering orders or names).
• Alignment with CYM’s V.I.B.E.S. (Vibrancy, Integrity, Belonging, Energy, Seize the Moment).
• ServSafe Manager Food Safety Certification (or willingness to obtain).
• Morning person with weekend availability; evenings are off‑limits.

Benefits

• Hourly pay plus generous tips (base $20/hour; total $24–$26/hour with tips).
• Health, dental, and vision insurance for eligible full‑time team members (30+ hrs/week).
• 100% paid time off.
• 12‑week paid parental leave.
• 401(k) with 4% company match.
• Free English and Spanish classes plus Duolingo reimbursement.
• Early Wage Access – up to 50% of earned wages before payday.
• Confidential therapy, legal guidance, financial wellness resources, and other mental‑health support.
• Company culture events, team parties, and a healthy work/life balance.
• Shift meals, lots of coffee, and 50% off menu items when off the clock.
• Bagels on the house!

Pay

Base hourly rate of $20 plus tips, typically resulting in $24–$26 per hour.

Schedule

Morning shifts with weekend availability; no night shifts required. Evenings are free for personal time.