Shop Leader - Happy Canyon

Call Your Mother is the Jew-ish deli where Boca meets Brooklyn, grandma-level hospitality meets seriously good bagel sandwiches, and hard work meets face-melting vibes. Founded by husband-and-wife team Andrew and Chef Dani, we built the brand around a simple idea: make scrumptious, nostalgic food and unforgettable experiences without being bougie or taking ourselves too seriously. From our first farmer’s market stand in 2018 to shops across the DMV, Colorado, Chicago, and Philadelphia, we’re spreading carb love and our ovens are just getting warmed up.

Pay

Hourly pay plus generous tips = $23.29/hour base. With tips, your pay is likely to range from $27-29/hour.

Schedule

Evenings off—never work a night shift. Weekend availability required; mornings only.

Benefits

• Health, dental, and vision insurance for eligible full-time (avg 30+ hrs/wk) team members
• 100% paid time off
• 12 weeks of 100% paid parental leave
• 401(k) with 4% company match
• Free English and Spanish classes, plus Duolingo reimbursement
• Confidential therapy and professional resources for mental health, legal guidance, and financial wellness
• Community events, team parties, and a healthy work/life balance
• Shift meals and lots of coffee on us; 50% off when you're off the clock

About the role

As a Shop Leader, you’ll partner with the management team to keep the shop running smoothly from open to close. You’ll lead shifts, coach teammates, solve problems on the fly, and help create an incredible experience for every guest. Some shifts you’ll lead the shop; other shifts you’ll work alongside the team as a Front of House Team Member.

Responsibilities

• Lead daily shop operations from opening through closing while maintaining CYM's high standards
• Provide clear leadership during assigned shifts to keep service running efficiently and the team performing at its best
• Create memorable guest experiences by modeling exceptional hospitality and resolving guest concerns with care
• Coach, motivate, and develop team members through VIBE Ups, in-the-moment feedback, and hands-on training
• Hold yourself and your teammates accountable to recipes, checklists, food safety standards, and operational procedures
• Proactively solve problems, adapt quickly, and make thoughtful decisions that keep the shop running smoothly
• Maintain cash handling procedures, process transactions accurately, and complete required financial reporting
• Partner with your General Manager and fellow leaders to build a positive, inclusive, and high-performing shop culture
• Help maintain a clean, organized, and safe shop, including equipment, storage, repairs, linens, waste management, and deep cleaning
• Place vendor orders when needed to ensure inventory and prep levels support daily operations
• Complete required training, reinforce company policies, and appropriately escalate employee or guest concerns when needed
• Jump into Front of House or Kitchen Supervisor responsibilities during assigned shifts to lead by example and support the team wherever needed

Requirements

• 1-2 years of leadership experience as a Shift Leader, Key Holder, or similar restaurant leadership role
• ServSafe Manager Food Safety Certification (or willingness to obtain)
• Morning person with weekend availability

Qualifications

• Love staying active and keeping cool under pressure
• Grasp the importance of hospitality and are outgoing—every new person is a friend you haven’t met yet
• Natural leader who wants to help create a fun, positive environment for guests and team members
• Integrity and pride in doing the right thing for others, even when nobody’s watching
• Team player who jumps in when a teammate is in need
• Value remembering a guest’s name, order, or creating a secret handshake
• Embody our VIBES: Vibrancy, Integrity, Belonging, Energy, and Seize the Moment

Physical Requirements

• Seeing, hearing, speaking, reading, and communicating effectively
• Standing, walking, reaching, bending, and performing repetitive physical movements
• Lifting up to 50 pounds
• Safely operating equipment and tools using manual dexterity
• Working in a fast-paced environment around hot equipment, sharp tools, and varying temperatures
• Occasionally working in confined spaces

These physical requirements may be accomplished with or without reasonable accommodation.