Shop/Field Service Lead

Responsibilities

• Develop and promote the service aspect of our business to best generate profitable service revenues.
• Carefully coordinate all service resources as required to achieve targeted goals and objectives.
• Support the direction, coordination and evaluation of the service technicians.
• Implement procedures to ensure that all service activities are performed in an organized and structured manner.
• Organize, document and maintain procedures for all Service functions.
• Ensure competence development on product, technical and administrative training issues.
• Serve as a subject matter expert for other service technicians, support with their training and development.
• Aid with warranty issues including documentation in order to provide quality feedback to Product Companies.
• Communicate progress of work order status and other relevant activities to the Customer and Service Manager through daily service reports or relevant forms, e-mail and telephone communication.
• Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority.

Requirements

• The successful candidate should have a minimum of a Certificate of Completion from a Technical or Trade School, 5-7+ years of related experience and/or training, or an equivalent combination of education and experience.
• Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the training program(s) needed to acquire the Training Certificates.
• The successful candidate should have basic computer skills, be familiar with Epiroc equipment, have previous work experience demonstrating a strong mechanical aptitude, good work ethic, and be able to read basic hydraulic and 24-volt schematics.
• Maintain a valid driver’s license; a good driving record is required. If required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to pass all requirements necessary to obtain a Commercial Driver’s License (CDL) for Department of Transportation (DOT) purposes; Employees must be at least 18 years old to drive commercial motor vehicles (CMVs) within state lines (intrastate) only; Drivers must be at least 21 years old to drive commercial vehicles across state lines (interstate).
• Completed TL1, TL2 and Safe Start Modules 1-5 trainings.
• Travel is required in this position.