Shop Coordinator

About the role

Recess Hotel & Club is seeking a detail-oriented, service-driven Shop Coordinator to support the daily operations of our retail experience. The Shop Coordinator plays an important role in creating a welcoming and engaging environment for hotel guests, club members, and visitors while ensuring the shop remains organized, well-stocked, and visually compelling.

What you'll do

• Deliver warm, personalized service to guests and club members while creating a welcoming shopping experience
• Assist guests with product selections, purchases, and general inquiries
• Accurately process sales, returns, exchanges, and transactions through the point-of-sale system
• Maintain visual merchandising standards and ensure products are displayed in an appealing and organized manner
• Monitor inventory levels and communicate replenishment needs to leadership
• Receive, unpack, tag, and organize incoming merchandise deliveries
• Assist with inventory counts, audits, and stockroom organization
• Maintain cleanliness, organization, and presentation standards throughout the retail space and storage areas
• Support seasonal merchandise transitions, promotional displays, and special retail activations
• Develop a thorough knowledge of product offerings, brands, and featured merchandise
• Build relationships with guests and club members through genuine hospitality and personalized service
• Auxiliary support for administrative and operational tasks related to retail operations as assigned
• Collaborate with hotel, club, and operational teams to support a seamless guest experience
• Uphold company standards, policies, and procedures while maintaining a professional and polished environment

Qualifications

• Previous retail, hospitality, luxury service, or customer service experience preferred
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Passion for hospitality, retail, and creating memorable guest experiences
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Experience with point-of-sale systems and inventory management processes preferred
• Basic computer proficiency, including familiarity with Microsoft Office or similar platforms
• Ability to stand and remain active for extended periods
• Ability to lift, move, and organize merchandise and retail supplies as needed
• Professional presentation and grooming standards
• Flexible schedule, including weekends, holidays, and occasional special events as business needs require
• Commitment to teamwork, professionalism, and operational excellence