Shop Coordinator

About the role

Lonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success and numerous branch locations across Texas. We offer new equipment, used equipment, rentals, service, parts, fleet management, and training for our customers, providing comprehensive and tailored solutions for unique business needs.

Responsibilities

• Organizing and managing Service jobs and incoming leads
• Scheduling work for Technicians
• Communicating with Service and Parts team members to ensure workloads are optimized and customer requirements are managed proactively
• Maintaining effective communication with external customers, ensuring customer satisfaction
• Reviewing WIP reports and billing applicable service calls to customers
• Opening and updating work orders in the ERP system
• Ensuring corporate safety initiatives and programs are strictly followed

Requirements

• One year of previous work experience related to scheduling or dispatching
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Excellent organizational skills and planning skills
• A customer-oriented mindset
• Strong verbal and written communication skills
• Able to prioritize and manage competing tasks
• Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels
• Cheap self-starter and team player

Qualifications

• High school diploma or equivalent
• Valid driver’s license

Benefits & Perks

• Comprehensive medical, vision, and dental benefits for you and your dependents
• Life Insurance, Short Term Disability, and Long Term Disability – 100% employer paid
• Employee assistance programs
• 401K matching
• Ongoing professional development opportunities

Pay

The base pay range for this role is: $19.00 to $23.00 per hour, depending on experience.

Schedule

This is an onsite role based in Garland, Texas.