Shop Clerk - EPG Preventative Maintenance

Position Summary

The Shop Clerk will report directly to the branch Service Manager and will be responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, opening and closing work orders, adjusting time on work orders, producing reports for Service Management, and other duties not specified.

Essential Responsibilities & Expectations

• Handle incoming phone calls to the branch
• Take and deliver messages to branch personnel
• Effectively communicate with Service Department Personnel to address customer needs
• Open and properly segment work orders applying correct codes and tax information
• Handle closing of Work Orders in a timely fashion
• Adjust Service Technician time when necessary
• Obtain purchase orders from customers as required
• Generate purchase orders for the service department
• Produce reports for Service Management as required
• Other duties assigned by Service Management

Qualifications

• High school diploma or the equivalent
• Prior clerical or administrative experience is desired
• Demonstrated skill using personal computers including Microsoft Excel and basic typing skills are required for this position
• Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies:
• Telephone and verbal communication skills
• Written communication skills
• Organizational skills
• Microsoft SharePoint
• Microsoft Dynamics AX 2012
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