Shop Assistant Lead

Team Leadership & Management

• Lead, coach, and develop the Shop Assistant team including scheduling, time-off requests, overtime, meal penalties, and break compliance.
• Delegate daily tasks and ensure responsibilities are completed efficiently and to company standards.
• Establish clear expectations, accountability standards, and performance management practices across the department by holding team members accountable while supporting professional development aligned with company core values and employee handbook guidelines.
• Conduct regular one on ones, performance conversations, quarterly conversations, coaching sessions, and development with the shop assistant team.
• Lead by example with a hands-on approach during high-volume periods and daily operations.
• Collaborate and partner closely with the Client Service Lead, Dispatch Lead, Design Leads and Regional Operations Manager.

Operational Performance & Accountability

• Own weekly departmental scorecard metrics and reporting, monitoring performance indicators and driving corrective action as needed.
• Execute and deliver quarterly Rocks and departmental priorities in alignment with company EOS goals and L10 meetings.
• Develop, refine, and uphold SOPs, SLAs, LMS updates, service workflows and processes that improve department efficiency and consistency.
• Analyze departmental performance trends and recommend operational improvements to leadership, as needed.
• Ensure quality standards, documentation practices, and system usage remain accurate and consistent across the team.

Staffing & Training

• Lead interviews, onboarding, and training of all new Shop Assistants across all aspects of the role according to 30/60/90 training schedule.
• Provide ongoing coaching and support to ensure consistency and operational excellence.

Shop Operations & Inventory

• Perform physically demanding tasks including lifting and moving flowers, arrangements, buckets, glassware, and supplies.
• Manage and own the inventory process within the Pico boutique. Accurate floral inventory counts and inventory management through our Admin system.
• Submit damaged flower claims via email for credit processing.
• Manage supply inventory, including glass ordering, add on ordering and ensuring adequate stock levels.
• Facilitate Shop Assistant deliveries and pickups as needed.
• Collaborate closely with the design team and design lead to ensure all preparations and operational tasks are completed efficiently.
• Manage floral transfers and team member responsibilities between all three corporate French Florist locations.
• Cook up with internal teams through Slack to support seamless daily operations.

Store Maintenance & Cleanliness

• Maintain cleanliness and organization of the shop, storefront, cooler, breakroom, bathrooms, and parking lot while utilizing the cleanliness audit form.
• Ensure cooler maintenance and cleaning tasks are completed consistently.
• Vase backstock organization.
• Fix all damaged or broken fixtures within the boutique.
• Uphold company cleanliness standards across all operational areas.

Qualifications

• Frequent use of hands and arms for lifting, organizing, cleaning, and handling floral products and supplies
• Ability to maintain focus and productivity in a moderate-noise, fast-paced work environment
• Hourly Rate: $24 - $25.00/hour
• 8-hour shifts, weekends availability is a requirement for this position