Shipping/Receiving Specialist - Bedford, MA

Responsibilities

• Reports directly to an IST Manager
• Learns a variety of skills, including printing/copying, mail delivery, inbound/outbound package processing, customer service training, email composition training, and many other relevant skills
• Performs overnight carrier operations (FedEx/UPS/DHL/etc.) activities including the sorting and delivery of incoming packages, as well as the preparation and sending of outgoing packages
• Enters receipts of items required into Oracle or similar property management software
• Performs shipping and receiving dock functions including accountability for the clients' property department
• Maintains efficient workflow and is accountable for quality and efficiency of their work
• Promotes high motivation and customer satisfaction
• Completes other tasks as assigned

Qualifications

• High school diploma or equivalent (GED)
• 1-2 years of experience in a shipping and receiving environment
• Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred
• Ability to communicate both verbally and written with customers and other employees both one-on-one and during meetings
• Attention to detail and critical thinking to resolve problems
• Customer service skills and ability to maintain a consistent, high level of service
• Able to multi-task, manage multiple accounts, and establish priorities
• A valid driver's license and/or reliable transportation to and from work
• Lifting up to 55 pounds; standing for long periods of time; significant walking
• Willingness to cross-train for other job functions
• The ability to obtain a US Government Secret Clearance within the first few months of employment with IST