Shipping & Receiving Lead

Job Duties And Responsibilities

• Provide dock coverage maintaining consistent presence during core hours.
• Ensure safe operation of dock equipment, including pallet jacks and handling of heavy items.
• Maintain valid Dangerous Goods / CFR-49 certification or complete required training upon hire.
• Respond to customer inquiries, offering guidance on packaging, labeling, documentation, and shipment preparation.
• Aid customers with package lookups and status updates.
• Receive and process up to 100 inbound accountable packages daily using SCLogic.
• Track and report inbound volumes quarterly.
• Deliver incoming packages to 20–25 campus mailstops each day.
• Participate in PIT training provided by BSC.
• Pick up outgoing mail and packages ahead of courier deadlines.
• Sort, label, and prepare outbound shipments for carrier pickup.
• Execute routing of interoffice and campus materials.
• Manage 5–10 weekly international shipments via FedEx, DHL, and Kuehne + Nagel using the ShipIt platform.
• Prepare commercial invoices, declarations, and waybills for international export.
• Provide customer support related to international shipping requirements and documentation.

Qualifications

• 4-6 years of experience in shipping, receiving, warehousing, or logistics.
• Working knowledge of domestic and international shipping practices.
• Ability to lift and maneuver heavy packages safely.
• Ability to lead and using judgment in redirecting coverage, coordinating tasks, resolving issues, and escalating operational challenges or service disruptions to management when needed.
• Strong customer service skills with a solution-oriented mindset.
• Clear and professional communication with customers, carriers, and internal stakeholders.
• Ability to multitask in a fast-paced environment with high accuracy.
• HazMat CFR-49 certification or willingness to obtain certification.
• High School Diploma.