Shipping Clerk- 1st shift

About the role

The Shipping Clerk at ODW Logistics is responsible for handling all administrative duties related to the receiving, storing, maintaining, shipping, and invoicing of customer inventory. This role involves direct interaction with the warehouse leadership team, employees, and customers.

Responsibilities

• Process and monitor shipping and receiving transactions and documentation (e.g., receipts, bills of lading, orders, confirmation of shipments, etc.)
• Communicate effectively with transportation, OFR, management, co-workers, and customers via phone, email, and face-to-face interactions
• Manage customer information using Warehouse Management System and Microsoft Office tools
• Maintain and monitor damaged and/or on-hold products, notify vendors, and work with OFRs
• Collaborate with customers on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building, and achieving win-win outcomes
• Research, resolve, and communicate customer, inventory, order, and inbound discrepancies
• Complete daily and/or monthly customer reporting documentation
• Perform other duties as assigned

Qualifications

• 1 - 2+ years of customer service or related experience preferred
• High School diploma or equivalent education/work experience preferred
• Proficiency in Microsoft Office tools, data entry, and internet application experience preferred
• Previous experience with Warehouse Management System (AS400) preferred

Capabilities

• Ability to work in a fast-paced, team-oriented environment
• Excellent verbal and written communication skills
• Patience and adaptability
• Conflict resolution and technical proficiency
• Problem-solving and time management skills

Physical & Mental Requirements

• Continuous sitting, typing, and performing repetitive wrist motions
• Sometimes standing, walking, bending, squatting/kneeling, twisting/turning, or reaching
• Focus to see close and distant, along with depth perception capabilities

Pay Rate

$20.25 per hour