Shipping and Receiving

Key Responsibilities

• Receives goods and verifies the quality and count of all items unloaded from trucks and trailers; checks against suppliers count and immediately reports discrepancies to carriers, supervisor, and purchasing officer per company policy.
• Maintains database of shipment data to ensure that customer orders are updated and that appropriate billing documents are provided to accounting or other associated departments as required.
• Completes information on damage claims for in-transit damage.
• Loads and transports materials on shipping dock using a forklift.
• Answers phone calls and interact professionally with customers.
• Directs truck drivers and assists with paperwork.

Required Skills & Qualifications

• Ability to accurately count and verify items received.
• Basic understanding of dock, and warehouse procedures.
• Good organizational skills and attention to detail.
• Proficient with Microsoft Office Suite and/or inventory software to maintain records, input data, and create reports.
• Strong interpersonal and customer service skills with the ability to speak professionally and courteously with customers and staff at delivery points.
• Motor vehicle operators permit for operation of forklift.

Performance Expectations

• Operate forklifts strictly in compliance with transportation laws and company safety regulations; maintain required permits.
• Accurately verify quality and count of all received items against supplier documentation.
• Maintain complete and accurate shipping/receiving records with zero missing documents in periodic audits.
• Keep shipment databases current so customer orders reflect real-time status and billing documents are delivered to accounting and other departments as required.
• Complete damage claim information promptly and accurately for any in-transit damage.