SHIPPING AND RECEIVING ASSOCIATE

About the role

USCS is dedicated to advancing, innovating, and serving companies seeking "Best in Service" facilities and logistics in the cold chain. We are an employee-focused employer.

Responsibilities

• Communicate effectively with carriers and other contacts regarding the inbound and outbound movements of their product.
• Maintain a full understanding of how to enter product into the WMS, how product is stored, and how it is shipped out of the facility.
• Engage with drivers, verify driver identification, assign dock doors, and check drivers in and out.
• Know product locations within the warehouse to effectively assign dock doors.
• Communicate any issues to the warehouse so they can plan accordingly.
• Accurately enter data into the system from carrier/customer paperwork to process inbounds.
• Generate bill documentation, ensure the carrier reviews the paperwork, and confirm the driver has all correct paperwork for the load with the correct destination.
• Report overages, shortages, defective materials, or questionable conditions as per customer requirements to the department supervisor and note on carrier/customer documentation.
• Record all necessary information regarding appointments, including driver’s paperwork, seal, trailer number, etc.
• Act as the final checkpoint for order completion and accuracy prior to releasing the driver.
• Identify extra charges for pallets, overtime, labor, etc., and collect appropriate charges from the driver.
• Assist Customer Accounts with posting inbound and outbound shipments.
• Maintain professional relationships with carriers and customers.
• Serve as a Welcome Center Associate and Security Guard when needed, including overseeing check-in and check-out processes, trailer verification, yard checks, and verifying sealed trailers.
• Work effectively outside to communicate with drivers.

Requirements

• High school diploma, GED, or equivalent.
• Customer service-oriented experience.
• Familiarity with interpreting packing slips.
• Experience using a WMS to process and track the flow of goods in and out of the warehouse.
• Ability to stand and walk for extended periods.
• Use hands to handle objects, tools, or controls.
• Strong attention to detail.
• Effective communication, vision, and hearing for safety and productivity.
• Operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment.
• Ability to follow verbal and written instructions, as well as company policies.
• Strong arithmetic and reading skills.
• Self-starter, able to work independently and coordinate with others.
• Thrive in a fast-paced environment, managing stress and meeting productivity guidelines.
• May require physical effort associated with using computers, standing, walking, using stairs, and lifting for everyday activities.
• Engage in frequent personal interaction and communication.
• Operate a registered motor vehicle if part of daily tasks.

Additional Expectations

• Maintain a professional demeanor in appearance and communications at all times.
• Participate in staff and/or customer meetings as required.
• Take initiative to prevent non-conformities related to product, process, and quality systems.
• Identify and report any issues related to product, processes, and/or quality, and propose solutions through appropriate channels.
• Follow posted security procedures at all times while in the building.
• Participate in safety and educational training programs.
• Additional work hours may be requested by management to help manage production, projects, or special events.

Benefits

• 401K and Educational Assistance after 1 year (for full-time employees not under contract).
• Blue Cross Blue Shield health insurance available after 30 days of service, if elected.
• Company Life Insurance.
• A variety of additional benefits and perks.