SHIPPING AND RECEIVING ASSOCIATE

USCS is dedicated to advancing, innovating, and serving companies seeking "Best in Service" facilities and logistics in the cold chain. We are an employee-focused, equal opportunity employer.

About the role

Communicate effectively with carriers and other contacts regarding the inbound and outbound movements of their product. You will be expected to have a full understanding of how to enter product into the WMS, how product is stored, and how it is shipped out of the facility.

• Engage with drivers, verify driver identification, assign dock doors, and check drivers in and out.
• Know product locations within the warehouse to effectively assign dock doors.
• Communicate any issues to the warehouse team so they can plan accordingly.
• Accurately enter data into the system from carrier/customer paperwork to process inbounds.
• Generate bill documentation, ensure the carrier reviews the paperwork, and confirm the driver has all correct paperwork for the load and destination.
• Report overages, shortages, defective materials, or questionable conditions to the department supervisor and note on carrier/customer documentation.
• Record all necessary appointment information, including driver’s paperwork, seal, trailer number, etc.
• Act as the final checkpoint for order completion and accuracy before releasing the driver.
• Identify extra charges (pallets, overtime, labor, etc.) and collect appropriate charges from the driver.
• Assist Customer Accounts with posting inbound and outbound shipments.
• Maintain professional relationships with carriers and customers.
• Act as a Welcome Center Associate and Security Guard when needed, overseeing check-in/check-out processes, trailer verification, yard checks, and sealed trailer verification.
• Work effectively outside to communicate with drivers.

Requirements

• High school diploma, GED, or equivalent.
• Customer service experience.
• Ability to interpret packing slips.
• Experience using a WMS to process and track the flow of goods.
• Stand and walk for extended periods.
• Use hands to handle objects, tools, or controls.
• Strong attention to detail.
• Effective communication, vision, and hearing for safety and productivity.
• Operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment.
• May require physical effort associated with using computers, standing, walking, using stairs, and lifting for everyday activities.
• Additional work hours may be requested by management.
• Operate a registered motor vehicle if part of daily tasks.
• Engage in frequent personal interaction and communication.
• Strong arithmetic and reading skills.
• Follow verbal instructions, written instructions, and company policies.
• Be a self-starter, able to work independently and coordinate with others.
• Thrive in a fast-paced environment, managing stress and meeting productivity guidelines.

Responsibilities

• Maintain a professional demeanor in appearance and communications at all times.
• Participate in staff and/or customer meetings as required.
• Take initiative to prevent non-conformities related to product, process, and quality systems.
• Identify and report any issues related to product, processes, and/or quality.
• Propose and implement solutions through appropriate channels.
• Follow posted security procedures at all times while in the building.
• Participate in safety and educational training programs.

Benefits

Full-time employees not under contract are offered:

• 401K and Educational Assistance after 1 year.
• Blue Cross Blue Shield medical benefits available after 30 days of service, if elected.
• Company Life Insurance.
• Additional benefits and perks, including:
• Medical, Dental, Vision, Prescription, Legal Insurance
• Pet Discount, Critical Illness, Accident Insurance, Hospital Indemnity
• Long Term Care + Permanent Life Insurance, Identity Theft Protection
• Short Term Disability Insurance, Long Term Disability Insurance
• Additional disability benefit, Basic Life Insurance, Accidental Death and Dismemberment Insurance
• Voluntary Life Insurance, Voluntary Spouse Life Insurance, Voluntary Child Life Insurance
• Loan Solution, Health Flexible Spending Account, Dependent Flexible Spending Account
• Commuter accounts, Telemedicine, Virtual Primary Care
• Prescription Specialty Copay Assistance Program, Weight Management Program
• Chronic Condition Management, Care Navigator Program, 24/7 Nurse Line
• Expert Medical Opinion, Precious Additions Maternity Program, Health Advocacy
• Employee Assistance Program, Digital Cognitive Behavioral Therapy
• Digital Physical Therapy, Behavioral and Mental Health Platforms
• Auto and home discount program, Secure Travel Protection, Discount Programs
• Paid Time Off, MARC performance incentives, Perfect attendance incentives
• Referral program

Schedule

Sunday–Thursday, 3:00 PM–11:30 PM.