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Jobs · Customer Service · Pennsylvania

Shipping and Handling Customer Service Representative

Airgas · Levittown, PA · 2 wk ago
On-siteCustomer ServiceFull-time

About the role

We are looking for a Shipping and Handling Customer Service Representative to join our team in Levittown, PA. This role involves facilitating the correction of Airgas DC shipping errors, returning hardgoods to Airgas DC, filing parcel and LTL claims, and providing exceptional customer support.

Responsibilities

  • Respond to customer inquiries via phone, email, and chat regarding order status, shipping details, tracking information, and delivery issues.
  • Investigate and resolve shipping discrepancies, damaged goods, lost shipments, and other delivery-related problems in a timely and professional manner.
  • Process returns, exchanges, and refunds in accordance with company policies and procedures.
  • Communicate proactively with customers about potential delays, backorders, or changes to their orders.
  • Collaborate with internal departments, including warehousing, logistics, and sales, to ensure seamless order fulfillment and problem resolution.
  • Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
  • Provide customers with product information and assist with basic order placement when necessary.
  • Identify opportunities to improve the customer experience and contribute to process enhancements within shipping and handling operations.
  • Adhere to all company safety policies and procedures.

Requirements

  • High school diploma or equivalent.
  • 1-2 years of experience in a customer service role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using CRM software and order management systems.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Working knowledge of shipping carriers (e.g., UPS, FedEx, USPS) and their tracking systems.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work independently and as part of a team.
  • A positive attitude and a commitment to providing outstanding customer service.

Qualifications

Required Qualifications:

  • High school diploma or equivalent.
  • 1-2 years of experience in a customer service role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using CRM software and order management systems.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Working knowledge of shipping carriers (e.g., UPS, FedEx, USPS) and their tracking systems.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work independently and as part of a team.
  • A positive attitude and a commitment to providing outstanding customer service.

Skills

Preferred Qualifications:

  • Associate's degree.
  • Experience within a shipping, logistics, or e-commerce environment.

Benefits

Comprehensive family benefits include Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for parents includes up to 14-week paid child birth benefits. Future security includes a 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access means your benefits start after just 30 days of employment.

Pay

Details on pay are not specified in this posting.

Schedule

Details on schedule are not specified in this posting.

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