Shipper-Receiver, Full Time, Campbell - West Elm

About the Role

You will exemplify the highest level of customer service standards to internal and external customers, assist management in planning for receipt of shipments, and ensure inventory records are properly maintained.

Responsibilities

• Process shipments as delivered and direct merchandise flow from stock room to sales floor.
• Ticket and stock merchandise in the stock room or prepare for immediate distribution to the sales floor.
• Organize stockroom departments by stocking merchandise and supplies on appropriate shelves or in off-site locations, ensuring aisles and exits are clear.
• Process inventory paperwork, including store-to-store transfers, receiving logs, e-sends, receiving discrepancies, damaged merchandise, and returns.
• Maintain accurate records of merchandise stored at off-site locations.
• Execute timely processing of donations and MOS merchandise.
• Pack and log merchandise as required for shipments.
• Ensure the stockroom is clean, supplies are organized, and garbage is removed.
• Complete tasks listed on the daily agenda or as assigned (e.g., maintenance, lighting, cleaning).
• Supervise and train stock associates as needed.
• Assist on the sales floor and comply with all company policies and procedures.
• Follow stockroom procedures to minimize loss to the company.

Requirements

• 1-2 years of stockroom experience.
• 1-2 years of customer service experience.
• Basic product knowledge preferred.
• Effective planning and time management skills to execute multiple tasks simultaneously.
• Valid driver’s license (where applicable).

Physical Requirements

• Ability to be mobile on the sales floor for extended periods of time.
• Ability to operate POS system.
• Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques.

Schedule

• Full-time associates must have open availability to meet business needs.
• Part-time flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday, and/or Sunday) and two during the week (Monday to Thursday).
• For associates scheduled 20+ hours weekly, greater availability beyond the minimum is required.
• Weekend availability must span two separate days (e.g., Friday and Saturday, Friday and Sunday, or Saturday and Sunday).

Pay

The anticipated pay range for this role is $16.90–$18.90 per hour, based on factors including education, work experience, certifications, and geographic location.

Benefits

• A generous discount on all Williams-Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• A wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays (full-time).
• Health benefits, dental, and vision insurance, including same-sex domestic partner benefits (full-time).