Shipper-Receiver
About the role
Exemplify the highest level of customer service standards to internal and external customers.
Assist management in planning for receipt of shipments to determine cost-effective receipt and any additional staffing needs.
Process shipments as delivered.
Ensure inventory records are properly maintained.
Direct merchandise flow from stock room to sales floor.
Ticket and stock merchandise in the stock room or prepare for immediate distribution to the sales floor.
Organize stockroom departments by stocking merchandise and supplies on appropriate shelves or in off site locations.
Adjust stocking procedures to ensure aisles and exits are clear and merchandise is stored per Company standards.
Process inventory paperwork, including store-to-store transfers, receiving logs, e-sends, receiving discrepancies, damaged merchandise, and returns.
Maintain an accurate record of merchandise stored at the off-site locations.
Execute timely processing of donations and MOS merchandise.
Pack and log merchandise as required for shipments.
Ensure stockroom is swept and clean with garbage removed and supplies organized.
Complete tasks listed on daily agenda or as assigned (i.e., maintenance of store, lighting, cleaning)
Absorb and train stock associates.
Absorb and assist on sales floor as needed.
Comply with all Company Policy and Procedures.
Ensure all appropriate stockroom procedures are followed to minimize loss to the company.
Responsibilities
- Exemplify the highest level of customer service standards to internal and external customers.
- Assist management in planning for receipt of shipments to determine cost-effective receipt and any additional staffing needs.
- Process shipments as delivered.
- Ensure inventory records are properly maintained.
- Direct merchandise flow from stock room to sales floor.
- Ticket and stock merchandise in the stock room or prepare for immediate distribution to the sales floor.
- Organize stockroom departments by stocking merchandise and supplies on appropriate shelves or in off site locations.
- Adjust stocking procedures to ensure aisles and exits are clear and merchandise is stored per Company standards.
- Process inventory paperwork, including store-to-store transfers, receiving logs, e-sends, receiving discrepancies, damaged merchandise, and returns.
- Maintain an accurate record of merchandise stored at the off-site locations.
- Execute timely processing of donations and MOS merchandise.
- Pack and log merchandise as required for shipments.
- Ensure stockroom is swept and clean with garbage removed and supplies organized.
- Complete tasks listed on daily agenda or as assigned (i.e., maintenance of store, lighting, cleaning).
- Absorb and train stock associates.
- Absorb and assist on sales floor as needed.
- Comply with all Company Policy and Procedures.
- Ensure all appropriate stockroom procedures are followed to minimize loss to the company.
Requirements
- 1-2 years stockroom experience.
- 1-2 years customer service experience.
- Basic product knowledge preferred.
- Effective planning and time management skills to execute multiple tasks simultaneously.
- Valid driver’s license (where applicable).
Qualifications
- Ability to be mobile on the sales floor for extended periods of time.
- Ability to operate POS system.
- Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques.
- Full time associates are expected to have open availability to meet the needs of the business.
- Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday).
- Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).
Skills
- Customer service skills.
- Inventory management.
- Stockroom organization.
- Time management.
- Physical stamina.
Benefits
- A generous discount on all Williams-Sonoma, Inc. brands.
- A 401(k) plan and other investment opportunities.
- A wellness program that supports your physical, financial and emotional health.
- Paid vacations and holidays (full-time).
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time).
Pay
Compensation is commensurate with experience.
Schedule
Full time associates are expected to have open availability to meet the needs of the business. Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).