Shift Supervisor, Slot-Ex

JOB SUMMARY

New Orleans, LA, US, 70119
America's second oldest horse racing track, the Fair Grounds has been a New Orleans staple since 1852. We are a premiere entertainment venue presenting thoroughbred & exotic animal races, slots, video poker and simulcasting year-round. Located in New Orleans, Fair Grounds operates a slot-machine gaming facility and 13 off-track betting parlors throughout southeast Louisiana.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops and maintains customer loyalty.
• Safeguard the confidential information of all team member, department and company records and assets.
• Assists with the monitoring, directing, supervising, and observing slot activities for adherence to company policies and various gaming regulatory requirements.
• Arbitrates customer disputes from slot play.
• Assists the Slot Manager and Sr. Director of Slot Operations in the hiring, training, evaluation, monitoring, and scheduling of slot personnel.
• Implements slot policies and procedures established by the Sr. Director of Slot Operations and Slot Manager.
• Approves and verifies slot machine payouts.
• Performs jackpot payouts.
• Perform all other duties, as assigned.

REQUIRED SKILLS AND ABILITIES

• Must be 21 years or older.
• Must be able to obtain a Gaming and Racing License from Louisiana Racing Commission.

EDUCATION AND EXPERIENCE

• 3-5 years of experience.
• Knowledge of principles and processes for providing customer service.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Work involves lifting, walking, talking, hearing, bending, stooping, climbing.
• Must be able to lift and carry up to 50 pounds.
• Office/Casino environment; Subject to outdoor temperature; Exposed to smoke, bright lights and noise at times.
• The work environment consists of very non-demanding surroundings with a low noise level. Will occasionally work in extreme heat or cold conditions.