Shift Supervisor - Shake Shack

About Us

ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values guide and motivate our attitudes and behaviors toward customers, suppliers, business partners, and each other. Our customers and communities are at the heart of everything we do. We value and develop our people, are driven by pace, passion, and performance, and seek opportunities while embracing change.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
• Complete opening, daily, and closing procedures/checklists in accordance with company policies/procedures.
• Operate point-of-sale (POS) system, accurately process and receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed, including wrapping, labeling, dating, stocking, storing, rotating, and checking the temperature of products.
• Complete a variety of kitchen-related tasks, including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, and all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems witnessed or experienced.
• Execute a variety of other tasks as assigned.

Requirements

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Able to stand and walk for an extended period of time.
• Frequently bend, twist, lift, and carry at least 40 pounds.
• Requires the ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Available to work a flexible schedule, including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance