Shift Supervisor - Shake Shack

ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

Our Core Values guide and motivate our attitudes and behaviors toward our customers, suppliers, business partners, and each other. We value and develop our people, are driven by pace, passion, and performance, and seek opportunities while embracing change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

Responsibilities

• Lead shifts by ensuring team members provide exceptional customer service, complete job duties, and follow brand standards and food safety requirements.
• Assist in training newly hired team members and monitor compliance with cash handling policies and procedures.
• Lead the activities of team members on shift.
• Provide friendly customer service and resolve customer complaints appropriately.
• Complete opening, daily, and closing procedures/checklists in accordance with company policies.
• Operate point-of-sale (POS) system, process payments, and follow cash handling policies.
• Ensure proper food handling procedures, including wrapping, labeling, dating, stocking, storing, rotating, and checking product temperatures.
• Perform kitchen-related tasks such as prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstations and equipment.
• Actively cross-sell and up-sell products.
• Maintain knowledge of products and services available in the plaza.
• Follow brand standards, food safety requirements, and company policies.
• Inform plaza leadership of any observations, concerns, or problems.
• Execute additional tasks as assigned.

Requirements

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Able to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
• Able to stand and walk for extended periods.
• Frequently bend, twist, lift, and carry at least 40 pounds.
• Ability to speak, read, and comprehend instructions, policy documents, and converse comfortably with customers.
• Available to work a flexible schedule including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality.