Shift Supervisor - Popeyes

ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest, providing convenience, comfort, retail, and an extensive range of food options such as Auntie Anne’s, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion, and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

Responsibilities

• Lead shifts by ensuring team members provide exceptional customer service, complete job duties, and follow brand standards and food safety requirements.
• Assist in training newly hired team members and monitor compliance with cash handling policies and procedures.
• Lead the activities of team members on shift.
• Provide friendly customer service and resolve customer complaints.
• Complete opening, daily, and closing procedures/checklists in accordance with company policies.
• Operate point-of-sale (POS) system, process payments, and follow cash handling policies.
• Ensure proper food handling procedures, including wrapping, labeling, dating, stocking, storing, rotating, and checking product temperatures.
• Perform kitchen-related tasks such as prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstations and equipment.
• Actively cross-sell and up-sell products.
• Maintain knowledge of products and services available in the plaza.
• Follow brand standards, food safety requirements, and company policies.
• Inform plaza leadership of any observations, concerns, or problems.
• Execute additional tasks as assigned.

Requirements

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Able to stand and walk for extended periods.
• Frequently bend, twist, lift, and carry at least 40 pounds.
• Ability to speak, read, and comprehend instructions, policy documents, and converse with customers.
• Available to work a flexible schedule, including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality.

Skills

• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.