Shift Supervisor ORR

Responsibilities

• Supervise and monitor the well-being of all UC in their living spaces or common areas, ensuring their whereabouts are always known during the shift
• Ensure daily activities, groups, quiet times, wakeups, and bedtimes occur as scheduled and are appropriately documented
• Cook and approve staff breaks during the shift, ensuring adequate coverage at all times
• Receive shift change and orient new staff to the unit, conducting unit checks and ensuring smooth transitions between shifts
• Ensure safety and security measures are followed, including medication administration, restrictions, and precautions as needed
• Absentee assistance in the evacuation of UC as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences
• Document all incidents, including physical containments, escorts, transports, runaways, and staff/resident injuries, ensuring timely and accurate reporting
• Assist with staff supervision, training, and development, ensuring adherence to program policies and addressing performance concerns
• Promote positive relationships with UC, staff, and management, serving as a role model and supporting a positive, collaborative, and culturally sensitive environment
• Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence
• Communicate with direct reports in periodic one-on-one meetings
• Organize and deliver regularly scheduled staff meetings to communicate present, ongoing, and future updates of pertinent information, projects, and initiatives
• Work closely with management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring
• Work in collaboration with leadership and the People and Culture Team to arrange training; when needed, coordinate and/or provide in-service training for staff development
• Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff
• Draft and issue the 90-day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods

Qualifications

• High school diploma or GED
• Minimum of 1 year experience working with children in a social service setting
• Minimum of 1 year experience as a supervisor in any setting
• Bilingual in Spanish based on service population and area
• Strong interpersonal skills, with the ability to interact effectively with a diverse staff and resident population
• Experience in conflict resolution and de-escalation techniques to ensure safety and well-being of residents
• Excellent organizational and time management skills with the ability to meet deadlines
• Ability to work both independently and as part of a team