Shift Supervisor - Monument Store

About the role

The Retail Center Shift Supervisor is responsible for day-to-day, tactical, and practical leadership of associates and teams across the entire retail center. Essential functions include monitoring the retail center, addressing immediate issues, managing breaks, redirecting staff/work teams, coaching employees, facilitating employee purchases, assisting with opening and closing procedures, verifying daily sales report paperwork, counting drawers, making change, and cross-training.

Responsibilities

• Maintain and enhance customer relationships, meet organizational and operational objectives.
• First escalation point for customer complaints.
• Point of contact for turning down donations at Attended Donation Centers (ADC).
• Facilitate employee purchases.
• Aid in opening and closing procedures.
• Verify daily sales report paperwork.
• Count drawers and make change between drawers and the safe.
• Aid in inventory process by counting, entering, and verifying.
• Assist with inventory process by counting, entering, and verifying.
• Plan, coordinate, and control the activities of the customer service team.
• Manage breaks.
• Redirect staff/work teams to address call-offs.
• Coach employees verbally and with initial write-ups.
• Provide input to reviews and terminations.
• Facilitate cross-training.
• Ensure E-Commerce product is processed accurately and moved to E-Commerce efficiently.
• Use and become certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively move and store donated product.
• Maintain knowledge to the level where operations can be maintained in rare cases where no Assistant Manager or Manager are able to be on premises.

Requirements

• Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing or similar industries is preferred.
• Two (2) years’ retail experience is desired.
• Familiar with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
• Ability to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
• Ability to obtain walkie stacker and/or forklift certification to safely operate equipment.
• Ability to quickly problem solve and make decisions.
• Ability to maintain confidentiality and follow Goodwill’s policies and procedures.
• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG) to meet the needs of employees and the organization.
• Able to manage corporate email and calendar (i.e. Outlook).
• Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Qualifications

• A High School diploma or equivalent is preferred.
• Experience in supervisory roles is preferred.
• Two (2) years’ retail experience is desired.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Effective communication skills, both verbal and electronic.
• Ability to obtain certifications for various equipment.
• Problem-solving and decision-making abilities.
• Confidentiality and adherence to Goodwill’s policies and procedures.
• Proficiency in using office equipment and software.
• Ability to manage a varied schedule, including weekends, evenings, and holidays.

Skills

• Supervisory experience
• Customer service
• Inventory management
• Team coordination
• Product knowledge
• Equipment operation (pallet jack, walkie stacker, forklift)
• Communication skills
• Problem-solving
• Confidentiality
• Time management
• Physical stamina

Benefits

• Medical
• Dental
• Vision
• Short Term Disability
• Life/Accidental Death and Dismemberment
• Flexible Spending Accounts
• Long Term Disability
• Several voluntary supplemental benefit offerings
• Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave
• Pre-tax or post-tax (Roth) contributions to retirement plan
• Public Service Loan Forgiveness Program (PSLF) eligibility

Pay

$20.32 per hour.

Schedule

Shifts for this position could start as early as 7 am and go as late as 10 pm. This supervisory position is full-time and will require open availability (including evenings, weekends, and holidays).