Shift Supervisor - Montrose Store

About the role

The Retail Center Shift Supervisor will lead the day-to-day operations of the retail center, ensuring safety, customer focus, and efficient product flow.

Responsibilities

• Maintain and enhance customer relationships
• Manage breaks and redirect staff/work teams
• Coach employees verbally and with initial write-ups
• Facilitate employee purchases
• Aid in opening and closing procedures
• Verify daily sales report paperwork
• Count drawers and make change
• Assist with inventory process
• Plan, coordinate, and control customer service team activities
• Handle first escalation of customer complaints
• Turn down donations at Attended Donation Centers (ADC)
• Cross-train in various store procedures
• Ensure accurate processing of E-Commerce product
• Operate and maintain equipment such as pallet jacks, walkie stackers, forklifts, hand dollies, etc.

Requirements

• Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing, or similar industries
• Two (2) years’ retail experience
• Familiarity with product pricing, trends, fashions, and seasonal changes
• Effective communication skills, both verbally and electronically
• Ability to quickly problem solve and make decisions
• Confidentiality and adherence to Goodwill’s policies and procedures
• Proficiency in using office equipment, software, and web-based applications
• Ability to manage corporate email and calendar
• Physical stamina to stand, bend, lift up to 8 hours per day
• Flexible schedule to include weekends, evenings, and holidays

Qualifications

• High School diploma or equivalent
• Experience in supervisory roles
• Two (2) years’ retail experience
• Knowledge of product pricing, trends, fashions, and seasonal changes
• Effective communication skills
• Problem-solving and decision-making abilities
• Confidentiality and adherence to Goodwill’s policies and procedures
• Office equipment and software proficiency
• Corporate email and calendar management
• Physical stamina to stand, bend, and lift up to 8 hours per day
• Flexibility to work weekends, evenings, and holidays