Shift Supervisor - Monaco Store

About the role

The Retail Center Shift Supervisor will lead and manage associates and teams across the entire retail center. Key responsibilities include monitoring safety, customer focus, product flow, and aesthetics, managing breaks, redirecting staff, coaching employees, facilitating employee purchases, assisting with opening and closing procedures, verifying daily sales reports, counting drawers, making change, and cross-training.

Responsibilities

• Maintain and enhance customer relationships and meet organizational and operational objectives.
• First escalation point for customer complaints.
• Point of contact for turning down donations at Attended Donation Centers (ADC).
• Facilitate employee purchases.
• Aid in opening and closing procedures.
• Verify daily sales report paperwork.
• Count drawers and make change between drawers and the safe.
• Assist with inventory process by counting, entering, and verifying.
• Plan, coordinate, and control customer service team activities.
• Perform cross-training to ensure proficiency in multiple roles.
• Manage E-Commerce product processing and efficiency.
• Operate and maintain equipment such as pallet jacks, walkie stackers, forklifts, hand dollies, etc.
• Ensure accurate and efficient processing of E-Commerce products.
• Support operations in case of absence of Assistant Manager or Manager.

Requirements

• High School diploma or equivalent.
• Previous supervisory experience preferred.
• Two (2) years’ retail experience desired.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Effective communication skills, both verbal and electronic.
• Ability to obtain certifications in relevant positions.
• Proficiency in using office equipment, software, and web-based applications.
• Confidentiality and adherence to Goodwill’s policies and procedures.
• Physical stamina for prolonged standing, bending, and lifting up to 8 hours per day.
• Flexible schedule to include weekends, evenings, and holidays.

Qualifications

• Reasonable accommodations may be made for individuals with disabilities.
• Continuous lifting of heavy items (45 lbs & over) occasionally.
• Frequent reaching above shoulder, bending, kneeling/crawling, squatting, twisting, pushing/pulling, and repetitive movements.
• Visual, close, and distant vision frequently.
• Hands/fingers simple grasping and fine manipulation continuously.
• Standing and sitting frequently, walking occasionally, and climbing stairs occasionally.
• Speaking continuously.

Skills

Must have strong leadership, communication, and problem-solving skills. Knowledge of product pricing, trends, and seasonal changes is essential. Proficiency in office equipment and software is required. Ability to operate various types of equipment is necessary.

Benefits

Full-time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. Paid time off includes vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. Pre-tax or post-tax (Roth) contributions to a retirement plan are available for employees aged 18 and older. Goodwill of Colorado is an Equal Opportunity Employer and participates in E-Verify.

Pay

$21.31 per hour.

Schedule

Shifts for this position could start as early as 7 am and go as late as 10 pm, requiring open availability including evenings, weekends, and holidays.