Shift Supervisor - Longmont Store

About the role

The Retail Center Shift Supervisor is responsible for overseeing the day-to-day operations of the retail center, ensuring safety, customer focus, and efficient product flow.

Responsibilities

• Maintain and enhance customer relationships and operational objectives.
• First escalation point for customer complaints.
• Point of contact for turning down donations at Attended Donation Centers (ADC).
• Cross-train to ensure E-Commerce product is processed accurately and moved efficiently.
• Manage breaks, redirect work teams, and provide initial write-ups.
• Facilitate employee purchases and assist with inventory processes.
• Affirm opening and closing procedures, verify daily sales reports, count drawers, and make change.
• Assist with inventory process by counting, entering, and verifying.
• Support cross-training to maintain knowledge of store procedures.

Requirements

• Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing, or similar industries.
• Two (2) years’ retail experience preferred.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Effective communication skills, both verbally and electronically.
• Ability to quickly problem-solve and make decisions.
• Confidentiality and adherence to Goodwill’s policies and procedures.
• Proficiency in using office equipment, software, and web-based applications.
• Ability to manage a varied schedule, including weekends, evenings, and holidays.

Qualifications

• A High School diploma or equivalent.
• Reasonable accommodations may be made for individuals with disabilities.

Skills

• Problem-solving skills.
• Customer service orientation.
• Inventory management.
• Team coordination.
• Communication skills.

Benefits

• Medical, Dental, Vision, Retirement, Long Term Disability, Life, and Accidental Death and Dismemberment insurance.
• Paid time off including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Eligible for the Public Service Loan Forgiveness Program (PSLF).

Pay

$20.32 per hour.

Schedule

This supervisory position is full-time and requires open availability, including evenings and weekends. Shifts may start as early as 7 am and go as late as 10 pm.