Shift Supervisor - Lakeside Store

About the role

The Retail Center Shift Supervisor will lead the day-to-day operations of the retail center, ensuring safety, customer focus, and efficient product flow.

Responsibilities

• Maintain and enhance customer relationships
• Manage breaks and redirect staff/work teams
• Coach employees verbally and provide initial write-ups
• Facilitate employee purchases
• Aid in opening and closing procedures
• Verify daily sales report paperwork
• Count drawers and make change
• Assist with inventory process
• Plan, coordinate, and control customer service team activities
• Handle first escalation for customer complaints
• Turn down donations at Attended Donation Centers (ADC)
• Cross-train to cover for emergencies
• Ensure E-Commerce product processing accuracy
• Operate and maintain various equipment
• Support cross-functional operations

Requirements

• Previous supervisory experience preferred
• Two years of retail experience desired
• Familiarity with product pricing, trends, and seasonal changes
• Effective communication skills
• Ability to obtain certifications for various equipment
• Problem-solving and decision-making abilities
• Confidentiality and adherence to Goodwill policies
• Proficiency in office equipment and software
• Physical stamina for prolonged standing, bending, and lifting
• Flexible schedule to include weekends, evenings, and holidays

Qualifications

• High School diploma or equivalent
• Reasonable accommodations for individuals with disabilities

Skills

• Leadership
• Customer service
• Inventory management
• Equipment operation
• Problem-solving
• Communication

Benefits

• Medical, Dental, Vision insurance
• Short Term Disability, Life/Accidental Death and Dismemberment insurance
• Flexible Spending Accounts
• Long Term Disability insurance
• Supplemental benefits
• Paid time off
• Retirement plan

Pay

$20.32 per hour

Schedule

Full-time position, open availability including evenings, weekends, and holidays. Shifts start as early as 7 am and go as late as 10 pm.