Shift Supervisor - Lake Arbor Store

Job Summary

The Retail Center Shift Supervisor will be responsible for day-to-day, tactical, and practical leadership of associates and teams across the entire retail center.

Essential Functions

• Maintain and enhance customer relationships, meet organizational, and operational objectives.
• First escalation point for customer complaints.
• Point of contact for turning down donations at Attended Donation Centers (ADC).
• Cross Train to ensure E-Commerce product is processed accurately and moved to E-Commerce efficiently.
• Manage breaks.
• Redirects staff/work teams to address call-offs.
• Coaches employees verbally and with initial write-ups.
• Provides input to reviews and terminations.
• Facilitate employee purchases.

Task/Functional Leadership

• Aids in opening and closing procedures.
• Responsible for the verification step related to the daily sales report paperwork.
• Responsible for counting drawers.
• Responsible for making change between drawers and the safe.
• Aid in inventory process by counting, entering, and verifying.

Customer Focus

• Plan, coordinate, and control the activities of the customer service team.
• Assist with inventory process by counting, entering, and verifying.

Maintain Knowledge

• Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency.

Qualifications

• A High School diploma or equivalent is preferred.
• Previous supervisory experience is preferred.
• Two (2) years’ retail experience is desired.
• Familiar with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
• Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
• Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
• Able to quickly problem solve and make decisions.
• Able to maintain confidentiality and follow Goodwill’s policies and procedures.
• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG) to meet the needs of employees and the organization.
• Able to manage corporate email and calendar (i.e. Outlook).
• Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Physical Requirements

• Continuously (5-8 hours): LIFTING - Heavy: 45 lbs & over - OCCASIONALLY, Moderate: 15-44 lbs - OCCASIONALLY, Light: 14 lbs & under - FREQUENTLY, Pushing/Pulling - FREQUENTLY, Reaching Above Shoulder - FREQUENTLY, At Shoulder - FREQUENTLY, Below Shoulder - OCCASIONALLY, Twisting - OCCASIONALLY, Bending - OCCASIONALLY, Kneeling/Crawling - OCCASIONALLY, Squatting - OCCASIONALLY, Climbing Use of legs only (stairs) - OCCASIONALLY, Use of arms & legs (ladders) - OCCASIONALLY, Hearing - CONTINUOUSLY, Visual - Visual, close - FREQUENTLY, Visual, distant - OCCASIONALLY, Visual, depth perception - FREQUENTLY, Hands/Fingers - Simple grasping - FREQUENTLY, Fine Manipulation - CONTINUOUSLY, Repetitive Movements - CONTINUOUSLY, Walking - FREQUENTLY, Standing - CONTINUOUSLY, Sitting - OCCASIONALLY, Speaking - CONTINUOUSLY, Other, Please Describe - Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Benefits

• Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings.
• Eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.
• This position is eligible for Daily Pay!

Pay

$20.32 per hour.

Schedule

Shifts for this position could start as early as 7 am and go as late as 10 pm. Our Stores are open 9 am to 9 pm Monday through Saturday and 9 am to 8 pm Sunday.