Shift Supervisor - Kelly Johnson Store

About the role

The Retail Center Shift Supervisor will lead and manage associates and teams across the entire retail center. Key responsibilities include monitoring safety, customer focus, product flow, and aesthetics, managing breaks, redirecting staff, coaching employees, facilitating purchases, assisting with opening/closing procedures, verifying daily sales reports, counting drawers, making change, and cross-training.

Responsibilities

• Maintain and enhance customer relationships and meet organizational and operational objectives.
• First escalation point for customer complaints.
• Point of contact for turning down donations at Attended Donation Centers (ADC).
• Facilitate employee purchases.
• Aid in opening and closing procedures.
• Verify daily sales report paperwork.
• Count drawers and make change between drawers and the safe.
• Aid in inventory process by counting, entering, and verifying.
• Assist with inventory process by counting, entering, and verifying.
• Plan, coordinate, and control the activities of the customer service team.
• Perform cross-training to ensure proficiency in all store procedures.
• Maintain knowledge of store procedures to fill in for emergencies.
• Ensure E-Commerce product is processed accurately and moved efficiently.
• Operate and obtain certifications for various equipment such as pallet jacks, walkie stackers, forklifts, hand dollies, etc.
• Problem-solve and make decisions quickly.
• Maintain confidentiality and adhere to Goodwill’s policies and procedures.
• Utilize office equipment and software for employee and organizational needs.
• Manage corporate email and calendar.
• Work a varied schedule including weekends, evenings, and holidays with occasional overtime.

Requirements

• High School diploma or equivalent.
• Previous supervisory experience preferred.
• Two (2) years’ retail experience desired.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Effective communication skills, both verbal and electronic.
• Ability to obtain certifications for various equipment.
• Quick problem-solving and decision-making abilities.
• Confidentiality and adherence to Goodwill’s policies and procedures.
• Proficiency in using office equipment and software.
• Ability to manage a varied schedule including weekends, evenings, and holidays.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Continuous (5-8 hours): Lifting Heavy (45 lbs & over) - Occasionally, Moderate (15-44 lbs) - Occasionally, Light (14 lbs & under) - Frequently, Pushing/Pulling - Frequently, Reaching Above Shoulder - Frequently, At Shoulder - Frequently, Below Shoulder - Occasionally, Twisting - Occasionally, Bending - Occasionally, Kneeling/Crawling - Occasionally, Squatting - Occasionally, Climbing Use of legs only (stairs) - Occasionally, Use of arms & legs (ladders) - Occasionally, Hearing - Continuously, Vision Visual, close - Frequently, Visual, distant - Occasionally, Visual, depth perception - Frequently, Hands/Fingers - Simple grasping - Frequently, Fine Manipulation - Continuously, Repetitive Movements - Continuously, Walking - Frequently, Standing - Occasionally, Sitting - Occasionally, Speaking - Continuously.

Skills

• Leadership
• Customer Service
• Inventory Management
• Team Coordination
• Equipment Operation
• Problem Solving
• Confidentiality
• Office Software Proficiency

Benefits

• Medical
• Dental
• Vision
• Short Term Disability
• Life/Accidental Death and Dismemberment
• Flexible Spending Accounts
• Long Term Disability
• Supplemental Benefit Offerings
• Paid Time Off (vacation, sick, holiday, floating holiday, jury duty, bereavement)
• Roth Retirement Plan
• Public Service Loan Forgiveness Program (PSLF) Eligible

Pay

$20.32 per hour.

Schedule

Full-time position with open availability including evenings, weekends, and holidays. Shifts may start as early as 7 am and go as late as 10 pm.