Shift Supervisor - Kelly Johnson Store

About the role

The Retail Center Shift Supervisor will lead and manage associates and teams across the entire retail center. Key responsibilities include monitoring safety, customer focus, product flow, and aesthetics, managing breaks, redirecting staff, coaching employees, facilitating employee purchases, assisting with opening and closing procedures, verifying daily sales reports, counting drawers, making change, and cross-training.

Responsibilities

• Maintain and enhance customer relationships, meet organizational and operational objectives.
• First escalation point for customer complaints.
• Point of contact for turning down donations at Attended Donation Centers (ADC).
• Facilitate employee purchases.
• Absorb and delegate responsibilities during emergencies.
• Ensure E-Commerce product is processed accurately and moved efficiently.
• Manage inventory by counting, entering, and verifying.
• Train and assist in the use of various equipment such as pallet jacks, walkie stackers, forklifts, hand dollies, etc.
• Assist with opening and closing procedures.
• Verify daily sales report paperwork.
• Count drawers and make change between them and the safe.
• Support cross-training among team members.

Requirements

• High School diploma or equivalent.
• Previous supervisory experience preferred.
• Two (2) years’ retail experience desired.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Effective communication skills, both verbal and electronic.
• Ability to obtain certifications in all employee positions through OJT documentation.
• Ability to obtain walkie stacker and/or forklift certification.
• Quick problem-solving and decision-making abilities.
• Confidentiality and adherence to Goodwill’s policies and procedures.
• Proficiency in using office equipment, software, and web-based applications.
• Ability to manage a varied schedule, including weekends, evenings, and holidays.
• Physical stamina to lift heavy items, stand, bend, and squat for extended periods.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Continuous lifting of moderate weight (15-44 lbs) frequently.
• Occasional lifting of heavy weight (45 lbs & over) occasionally.
• Reaching above shoulder, at shoulder, and below shoulder frequently.
• Twisting, bending, kneeling/crawling, squatting, and climbing occasionally.
• Continuous walking, standing, sitting, speaking, and repetitive movements.
• Visual acuity to see details at close range (visual acuity), distant (visual acuity), and depth perception (visual acuity).
• Fine manipulation of hands and fingers (fine manipulation).
• Use of legs only (stairs) and use of arms & legs (ladders) occasionally.
• Continuous hearing (hearing).

Skills

• Leadership and management skills.
• Customer service orientation.
• Inventory management.
• Equipment operation (pallet jacks, walkie stackers, forklifts, hand dollies).
• Time management and multitasking.
• Problem-solving and decision-making.
• Confidentiality and policy adherence.
• Office technology proficiency.
• Flexibility to work varied schedules.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• Short-term disability coverage.
• Life/accidental death and dismemberment coverage.
• Flexible spending accounts.
• Long-term disability coverage.
• Supplemental benefits.
• Paid time off (vacation, sick, holiday, floating holiday, jury duty, bereavement).
• Retirement plan participation.
• Public Service Loan Forgiveness Program eligibility.

Pay

$20.32 per hour.

Schedule

Shifts start as early as 7 am and go as late as 10 pm, with open availability including evenings, weekends, and holidays.