Shift Supervisor in Venchi Westchester

About the role

As the Shift Supervisor (Team Lead) your role will be to create a ‘unique Italian welcoming environment’ full of warmth and friendliness for customers visiting our store. We pride ourselves in sourcing only the best ingredients, producing authentic recipes, and presenting a premium product offer to our customers; it is therefore paramount that we deliver this with a premium service experience that’s both high quality and genuine, enabling us to create loyal customers that will want to return time and time again.

Responsibilities

• Support the store manager in managing the day-to-day operations of the store.
• Ensure the team is working effectively and that customers are at the heart of everything you do.
• Work on your feet in a fast-paced environment that will be busy and require you to slide between duties from selling, refilling the store’s needs, visual merchandising, cash handling, employee coaching, processing register transactions, and etc.
• Continuously provide excellent customer experiences that will bring joy to their day.
• Maintain a clear understanding of operational KPIs, including sales, waste, and labor.
• Assist and support the store manager with day-to-day operational priorities and run the shop in their absence.
• Be hands-on and willing to chip in as and when necessary.
• Be proactive towards achieving targets, planning the shift according to the goals, and placing the team members in the right positions to maximize every opportunity.
• Open and close the store using the daily checklists.
• Handle cash and reconcile the cash register daily.
• Maintain a clean, safe workplace and adhere to health and safety legislation.
• Encourage clear and engaging communication between team members and upwards.
• Monitor, support, and coach the team to ensure they reach their potential.
• Keep the store manager aware and informed of the team’s and team members’ individual performance.
• React and adapt quickly to change and make timely, thoughtful decisions.
• Ensure the team consistently delivers great customer service and provides the best product according to the Venchi guidelines and mission statement.

Requirements

• Open availability required; must be available morning, evening, and weekend shifts.

Key Skills

• Leading from the front, setting an example for the team by being a role model.
• Exceptional customer service and operational standards.
• Demonstrate a ‘growth mindset’, always being proactive.
• Must be a quick learner, have a positive can-do attitude.
• Ability to multitask and think on your feet.
• Friendly and energetic, enjoys working as part of a team.

Benefits

• 401k matching (up to 4%).
• Health & dental benefits for Full Time Associates.
• Peloton discount on equipment and membership.
• Competitive paid time off policy.
• Generous tips acquired weekly and shared evenly amongst the team.
• Monthly sales incentive.
• Venchi employee discounts in-store and online.
• Free & fresh gelato & espresso during your shift.