Shift Supervisor - Havana Store

About the role

The Retail Center Shift Supervisor will lead the day-to-day operations of the retail center, ensuring safety, customer focus, and efficient product flow.

Responsibilities

• Maintain and enhance customer relationships.
• Monitor the retail center and address immediate issues.
• Manage breaks and redirect staff/work teams to address call-offs.
• Coach employees verbally and provide initial write-ups.
• Facilitate employee purchases and cross-train for emergency situations.
• Aid in opening and closing procedures.
• Verify daily sales report paperwork and count drawers.
• Make change between drawers and the safe.
• Assist with inventory process by counting, entering, and verifying.
• Plan, coordinate, and control customer service team activities.
• Handle first escalation points for customer complaints.
• Be the point of contact for turning down donations at Attended Donation Centers (ADC).
• Ensure E-Commerce product is processed accurately and moved efficiently.
• Maintain knowledge of store procedures to fill in for emergencies.
• Manage corporate email and calendar using Outlook.

Requirements

• Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing, or similar industries.
• Two (2) years’ retail experience.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively both verbally and electronically.
• Ability to obtain certification in all employee positions through OJT documentation.
• Ability to obtain walkie stacker and/or forklift certification.
• Quick problem-solving and decision-making skills.
• Confidentiality and adherence to Goodwill’s policies and procedures.
• Proficiency in utilizing office equipment, software, and web-based applications.
• Physical abilities to lift up to 8 hours per day, stand, bend, and occasionally squat, kneel, crawl, twist, push/pull, and reach above shoulder.

Qualifications

• A High School diploma or equivalent.
• Experience in supervisory roles in retail, restaurant, hospitality, production, manufacturing, or similar industries.
• Two (2) years’ retail experience.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Effective communication skills, both verbally and electronically.
• Ability to obtain certifications for various equipment usage.
• Problem-solving and decision-making skills.
• Confidentiality and adherence to Goodwill’s policies and procedures.
• Proficiency in using office equipment, software, and web-based applications.
• Physical capabilities to lift up to 8 hours per day, stand, bend, and occasionally squat, kneel, crawl, twist, push/pull, and reach above shoulder.