Shift Supervisor - Grand Junction Store

About the role

The Retail Center Shift Supervisor will lead and manage associates and teams across the entire retail center. Key responsibilities include monitoring safety, customer focus, product flow, and aesthetics, managing breaks, redirecting staff, coaching employees, facilitating employee purchases, assisting with opening and closing procedures, verifying daily sales reports, counting drawers, making change, and cross-training.

Responsibilities

• Maintain and enhance customer relationships, meet organizational and operational objectives.
• First escalation point for customer complaints.
• Point of contact for turning down donations at Attended Donation Centers (ADC).
• Facilitate employee purchases.
• Absorb and delegate responsibilities during emergencies.
• Ensure E-Commerce product is processed accurately and moved efficiently.
• Manage inventory by counting, entering, and verifying.
• Operate and maintain equipment such as pallet jacks, walkie stackers, forklifts, hand dollies, or other tools.
• Provide training to ensure proficiency in all employee positions.
• Manage a varied schedule including weekends, evenings, and holidays with occasional overtime.

Requirements

• High School diploma or equivalent.
• Previous supervisory experience preferred.
• Two (2) years’ retail experience desired.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Effective communication skills, both verbal and electronic.
• Ability to obtain certifications in relevant equipment operation.
• Problem-solving and decision-making abilities.
• Confidentiality and adherence to Goodwill’s policies and procedures.
• Proficiency in office equipment, software, and web-based applications.
• Physical stamina to lift up to 8 hours per day, stand, bend, and squat.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Continuous lifting of heavy items (45 lbs & over), moderate items (15-44 lbs), and light items (14 lbs & under).
• Frequent reaching above shoulder, at shoulder, and below shoulder.
• Occasional twisting, bending, kneeling/crawling, squatting, and climbing.
• Continuous walking, standing, sitting, speaking, and repetitive movements.