Shift Supervisor-Full Time

Join Trulieve, where passion meets purpose in one of the nation's fastest-growing industries. Recognized on TIME's America's Best Companies 2026 List, Trulieve stands out for employee satisfaction, financial strength, and sustainability transparency—one of only two cannabis companies to receive this distinction. We are dedicated to helping patients find relief through trusted, naturally cultivated products. Our plants are hand-grown in carefully controlled environments to minimize unwanted chemicals and pests.

About the role

The Shift Supervisor assists the General Manager/Assistant General Manager in leading and supervising store personnel, achieving key performance metrics, and ensuring efficient daily operations. This role ensures regulatory compliance while delivering an exceptional customer experience.

Responsibilities

• Assume all duties of a key-holding supervisor, including opening and closing procedures and basic supervision of staff and retail processes
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state-specific regulations
• Review, communicate, and ensure compliance with all company SOPs; relay any changes to employees
• Provide coaching, training, and development focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional working relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

Requirements

• High School Diploma required
• Prior management experience, preferably in retail and/or customer service (a plus)
• Prior cash handling experience
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff
• Ability to uphold strict confidentiality and discretion
• Conversational English proficiency to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and use telecommunication devices
• Ability to interact respectfully and politely with customers and team members of diverse backgrounds and needs, including those experiencing emotional distress or displaying hostility

Qualifications

• Must possess a valid driver’s license and pass a MVR background check (delivery locations only)
• Must pass a level 1 and level 2 background check
• Must be at least 21 years of age
• Must function independently, with flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies

Physical Requirements

• Constantly required to move/traverse throughout the entire facility, including tight spaces
• Accurately communicate and exchange sensitive information and ideas with others, including members of the public
• Observe/inspect details at varying ranges; operate computing devices
• Frequently manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50 lbs; lift/carry/position objects up to 50 lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl)
• Must have visual and auditory acuity with or without job aids to perform all functions of the position
• Occasionally required to remain in a seated position

Pay

$16.50 an hour

Schedule

Up to 40 hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.