Shift Supervisor - Full Time

About Trulieve

Trulieve is recognized on TIME's America’s Best Companies 2026 List, one of only two cannabis companies honored for employee satisfaction, financial strength, and sustainability transparency. The company focuses on providing patients with reliable, hand‑grown cannabis products cultivated in controlled environments to minimize chemicals and pests.

Role Summary

The Shift Supervisor assists the General Manager/Assistant General Manager in leading and supervising store personnel, achieving key performance metrics, and ensuring efficient daily store operations while maintaining regulatory compliance and delivering an exceptional customer experience.

Key Duties and Responsibilities

• Assume all duties of a key‑holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with all state‑specific regulations.
• Review, communicate, and enforce company SOPs; relay any changes to employees.
• Provide coaching, training, and development focused on service standards and accountability.
• Monitor and maintain store inventory.
• Handle and resolve patient issues and escalations.
• Maintain professional relationships with business partners.
• Maintain strict confidentiality and compliance.
• Perform other tasks assigned by management.

Skills and Qualifications

• High School Diploma required.
• Prior management experience, preferably in retail or customer service.
• Cash handling experience.
• Strong interpersonal skills and professionalism; ability to uphold confidentiality.
• Conversational English proficiency for customer and team interaction, operation of electronic equipment, and comprehension of safety procedures.
• Respectful and polite interaction with customers and team members.

Additional Minimum Qualifications

• Valid driver’s license and ability to pass an MVR background check (delivery locations only).
• Ability to pass Level 1 and Level 2 background checks.
• Must be at least 21 years of age.
• Independent work style, flexibility, personal integrity, and ability to work effectively with residents, personnel, and support agencies.
• Capability to relate to patrons of varying ages, abilities, and emotional states, including hostile attitudes.

Physical Requirements

• Constant movement throughout the facility, including tight spaces.
• Accurate communication of sensitive information.
• Frequent manipulation of objects up to 50 lb., including pushing/pulling and lifting/carrying.
• Ability to ascend/descend stools, ladders, or steps; crouch, stoop, kneel, or crawl as needed.
• Visual and auditory acuity (with or without aids) to perform job functions.
• Occasional seated work.

Work Schedule

Up to 40 hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

Compensation

Salary: $18.00 per hour (Regular Non‑Exempt).

Benefits

A comprehensive benefits package, including paid time off, is offered with this position.