Shift Supervisor - Full-Time

About the role

The Shift Supervisor is responsible for overseeing the daily operations of the cafe, ensuring smooth service and customer satisfaction. This role requires strong leadership skills, excellent communication abilities, and the ability to manage multiple tasks effectively.

Responsibilities

• Oversee the daily operations of the cafe, including managing staff schedules and ensuring compliance with all policies and procedures.
• Ensure that the cafe maintains a clean and welcoming environment for customers and employees.
• Manage inventory levels and ensure that supplies are replenished as needed.
• Handle customer inquiries and complaints, providing prompt and courteous service.
• Train and mentor new employees, providing guidance and feedback to help them succeed in their roles.
• Collaborate with other departments within the company to ensure seamless operations and meet business goals.

Requirements

• At least 2 years of experience in a supervisory role in a fast-paced service industry.
• Proven ability to lead and motivate a team of employees.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to work flexible hours, including weekends and evenings.
• Valid driver’s license and reliable transportation (if applicable).

Qualifications

• High school diploma or equivalent.
• Experience with point-of-sale systems and inventory management software.
• Knowledge of food safety regulations and best practices.

Skills

• Leadership and management skills.
• Customer service orientation.
• Problem-solving and decision-making abilities.
• Time management and multitasking skills.

Benefits

• Comprehensive health insurance coverage.
• Flexible scheduling options.
• Professional development opportunities.
• Employee discounts on products and services.

Pay

$25-$28 per hour, depending on experience.

Schedule

Rotating shifts, typically 12-hour shifts with some flexibility.