Shift Supervisor - Fort Collins Store

About the role

The Retail Center Shift Supervisor will lead and manage associates and teams across the entire retail center. Key responsibilities include monitoring safety, customer focus, product flow, and aesthetics; managing breaks; redirecting staff; coaching employees; facilitating employee purchases; assisting with opening and closing procedures; verifying daily sales reports; counting drawers; making change; and cross-training.

Responsibilities

• Maintain and enhance customer relationships and meet organizational and operational objectives.
• First escalation point for customer complaints.
• Point of contact for turning down donations at Attended Donation Centers (ADC).
• Facilitate employee purchases.
• Absorb and delegate tasks during shifts.
• Assist with inventory processes.
• Manage break times and redirect teams as needed.
• Provide input for reviews and terminations.
• Facilitate cross-training among team members.

Requirements

• Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing, or similar industries is preferred.
• Two (2) years' retail experience is desired.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
• Ability to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
• Ability to obtain walkie stacker and/or forklift certification to safely operate equipment.
• Quick problem-solving and decision-making skills.
• Confidentiality and adherence to Goodwill’s policies and procedures.
• Proficiency in using office equipment, software, and web-based applications.
• Ability to manage corporate email and calendar.
• Physical stamina to stand, bend, and lift up to 8 hours per day.
• Flexible schedule to include weekends, evenings, and holidays with occasional overtime.

Qualifications

• A High School diploma or equivalent is preferred.
• Experience in supervisory roles is preferred.
• Two (2) years' retail experience is desired.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Effective communication skills, both verbal and electronic.
• Ability to obtain certifications in relevant areas.
• Confidentiality and adherence to Goodwill’s policies and procedures.
• Proficiency in office equipment, software, and web-based applications.
• Ability to manage corporate email and calendar.
• Physical stamina to stand, bend, and lift up to 8 hours per day.
• Flexibility to work weekends, evenings, and holidays with occasional overtime.

Skills

• Leadership and management skills.
• Customer service orientation.
• Inventory management.
• Problem-solving and decision-making abilities.
• Communication skills.
• Physical stamina and flexibility.

Benefits

• Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings.
• Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Pre-tax or post-tax (Roth) contributions to a retirement plan.
• Eligible for the Public Service Loan Forgiveness Program (PSLF).

Pay

$20.32 per hour.

Schedule

This is a full-time position with open availability including evenings, weekends, and holidays. Shifts may start as early as 7 am and go as late as 10 pm.