Shift Supervisor - Fleet Services

Assists the Operations Manager I and II and/or Sr. Operations Manager I and II in managing the operations and personnel for a shift at a specific location. May supervise employees including Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. Ensures business objectives and labor requirements are met while balancing customer needs, financial targets, operating quality, safety, and asset management.

Responsibilities

• Workflow Management:
  • Work analysis, planning, and scheduling
  • Assigning work to technicians and productivity tracking
  • Shift and shop meetings, RO review and approval
  • Execution of warranty policies and procedures
  • Triage of unscheduled customer drive-ins and customer communication
  • Conducting yard checks for proper work scheduling and prioritization
• Labor Management:
  • Management, training, and development of assigned personnel
  • Performance management of all assigned personnel
• Customer Management:
  • Customer relationship management, issue resolution, and satisfaction
  • Ensuring vehicle uptime and customer communication protocol
  • Conducting customer visits as required by the Customer Care Plan
• Asset Management:
  • Maintaining shop appearance and 6S standards
  • Evaluating and recommending shop tooling and equipment
  • Assisting in vehicle specifications and in-service/out-service process management
  • Ensuring vehicle specifications in SAM and parts inventory management
• Quality Management:
  • Quality inspections of PM and repairs, in-process reviews of non-PM work
  • Breakdown root cause analysis and corrective actions
  • Ensuring cleanliness and quality of repair for all maintained vehicles
  • Technician training and TOPS plan prioritization
  • Maintaining control and visibility over shop floor activities
  • Development and implementation of Quality Assurance Audit Corrective Action plans
  • Ensuring compliance with local, state, federal, and customer documentation requirements
  • Ensuring employee compliance with Safety and EPA regulations
• Financial Management:
  • Ensuring shift/shop meets Net Maintenance Cost per Unit objectives
  • Cost control measures related to maintenance operations budget and location P&L
  • Execution of Maintenance Initiatives to meet financial targets
  • Payroll, purchase order approval, invoice reconciliation, and fuel reconciliation
  • Customer bill-back process, including identification and approval of bill-back opportunities
  • Ensuring proper documentation and reporting of re-billable activity
  • Ensuring data integrity in the Shop Management Online system
• Additional Responsibilities:
  • Performs other duties as assigned

Requirements

• High School diploma or GED required; Associate's degree preferred
• 1-3 years or more experience in a maintenance operations environment required (demonstrated success in a Ryder role may be substituted)
• Maintenance and technical experience in a shop environment required
• Supervisory experience preferred
• Experience with a Shop Management System preferred
• Microsoft Office intermediate proficiency preferred

Skills

• Ability to professionally represent Ryder and interact with customer management
• Strong vehicle diagnostics/repair knowledge (preferred)

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• 401(k) employer match
• Discount on shares

Pay

Annual salary range: $73,000 (plus bonus incentive). Salary is determined based on internal equity, market data, applicant’s skills, prior relevant experience, degrees, or certifications.

Schedule

Sunday - Thursday, 11:00 PM to 8:00 AM