Shift Supervisor - Falcon Store

About the role

The Retail Center Shift Supervisor will lead day-to-day operations, monitor safety, customer focus, product flow, and aesthetics. They will manage breaks, redirect teams, coach employees, facilitate purchases, assist with opening/closing, verify sales reports, count drawers, make change, assist with inventory, cross-train, and manage E-Commerce processes.

Responsibilities

• Maintain and enhance customer relationships.
• First escalation point for customer complaints.
• Point of contact for turning down donations at ADCs.
• Facilitate employee purchases.
• Aid in opening and closing procedures.
• Verify daily sales report paperwork.
• Count drawers and make change between drawers and the safe.
• Assist with inventory process by counting, entering, and verifying.
• Manage customer service team activities.
• Perform cross-training to ensure proficiency in multiple roles.
• Ensure E-Commerce product processing accuracy and efficiency.
• Operate and maintain equipment such as pallet jacks, walkie stackers, forklifts, hand dollies, etc.
• Support operations in emergencies when no Assistant Manager or Manager is available.

Requirements

• Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing, or similar industries.
• Two (2) years’ retail experience preferred.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Effective communication skills, both verbal and electronic.
• Ability to obtain certifications in relevant positions.
• Proficiency in office equipment, software, and web-based applications.
• Confidentiality and adherence to Goodwill’s policies and procedures.
• Ability to manage corporate email and calendar.
• Physical stamina for prolonged standing, bending, and lifting up to 8 hours per day.
• Flexible schedule to include weekends, evenings, and holidays.

Qualifications

• High School diploma or equivalent.
• Reasonable accommodations for individuals with disabilities.
• Continuous lifting up to 45 lbs occasionally, moderate up to 44 lbs frequently, light up to 14 lbs frequently.
• Reaching above shoulder, at shoulder, and below shoulder frequently, twisting occasionally, bending occasionally, kneeling/crawling occasionally, squatting occasionally.
• Climbing stairs occasionally.
• Continuous visual, close, and distant vision, fine manipulation, repetitive movements, walking, standing, sitting, speaking, hearing.
• Ability to manage corporate email and calendar (Outlook).